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serg66
Community Member

Upwork payment not received after 14 business days

Hi everyone. I requested a withdrawal on November 14. Now it's December 1 and I still haven't received the payment. The support says this:

 

In your case, your withdrawal is still subject to a compliance review. We have already provided them with the details they requested as soon as it was available. However, there is no prescribed period for the review to be completed, and is under the payment processor's discretion.  Compliance reviews are now practiced by all financial institutions in the US to ensure they comply with all regulatory requirements.  Any breach in regulations or security can result in millions of dollars in penalties if the institution is discovered to have been negligent in its compliance mechanisms.

 

I can see there are some other existing topics like that in this forum, for example:

My question is, if someone was in the same situation, can you please share your experience how it resolved in the end? How much time did it take after all? For now, the support replies don't seem satisfactory to me.

 

I would like to know how much time it might take in theory at maximum (pessimistic scenario) and how much time it takes in general (an average case scenario).

 

Also, maybe there's some way to speed up the process? For instance, I saw in the topics that someone was asking if it's possible to contact the people who do the compiance review and provide them all the documents, but that person didn't get a reply. 

18 REPLIES 18
df602768
Community Member

Contact support. 

serg66
Community Member

as I specified in my first message, I did.

 

I want to know the experience of other people with this issue, namely, how much time it took them in the end - a month, several months, a year?

812dd08c
Moderator
Moderator

Hi Sergei,

 

I'm sorry to hear that you still haven't received your funds. I can see that you've already raised support tickets regarding your concern. It looks like the team has provided you with more information and instructions on how to resolve the issue. We highly suggest you continue coordinating with the team through this support ticket so that they can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
serg66
Community Member

I want to know the experience of other people with this issue, namely, how much time it took them in the end - a month, several months, a year?

I can't express in words how extremly frustrating this to me. Not only Upwork doesn't provide me any estimates, it also refuses to provide any statistics, which it must have.

I'm not even asking about the review process and why it takes so much time, considering that I have all the confirming documents. I'm just asking about the statistics and what the worst case scenario is.

I have same issue

 

Muhammad Hamza

Hi Muhammad,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork

But when there is any time?

Muhammad Hamza

Hi Muhammad,

 

Usually, our team will reach out in 24-48 hours. But as of now, our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.


~ AJ
Upwork

Is your issue is resolved or still have and how much time it was take to get funds 

Muhammad Hamza
df602768
Community Member

Never ever had an issue personally. Just want to add this to the discussion. ๐Ÿ™‚ 

zimnovich
Community Member

Hello Sergei,

I am having the same problem now. I requested a withdrawal on December 12th and still haven't received a payment. The support says exactly the same: the withdrawal is a subject to a compliance review.

Have you been able to resolve your issue in the end? How much time did it take?

Hello Jasdeep,
Have you been able to resolve your issue in the end? How much time did it take?

Hi Ilya,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

Hello Annie,
Thank you! The issue has been solved. Thanks to the support team!

I'm having the same issue and they replied me the same. I iniated withdrawal request on December 19 but still waiting 

Hi Naveed,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork
ece6d873
Community Member

Is your payment cleared now and how much days it took to clear? 
325eebb3
Community Member

Hello ,

This is what I am experiencing right now. My withdrawal request was made on December 12th, and I have yet to receive a payment. A compliance review is being conducted on the withdrawal, according to support.

Was your issue resolved in the end? What was the turnaround time?

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