I make withdrawals from Upwork weekly and once in a while (sometimes every month), I get a delayed processing which always bounces back as a failed withdrawal. I made a withdrawal yesterday April 11th and it’s yet to be processed. I’m already guessing it’ll be refunded today or later in the week.
Upwork uses a payments company “Transfast” for local payments in Nigeria and this means that withdrawals are typically processed within 30 minutes or less. Whenever it exceeds an hour, it always bounces back to me as a failed withdrawal.
I have repeatedly contacted the support team to address this but I always feel like I’m getting a scripted response. I feel Upwork needs to work more closely with Transfast to revolve this.
Also, I get charged $1 every time a withdrawal fails when it’s not really my fault.
Is there a process in place for escalating concerns of this nature? Is anyone else experiencing this too often?
I`m sorry about the inconvenience this had caused you, I will share your feedback with our team.
I checked your tickets and I can see that our team has shared details with you regarding your concern. Just to confirm that our team is always looking for faster and more secure payment methods, thank you!
Thanks Goran, I understand.
I’ve decided to wait to see the outcome of the current withdrawal I made yesterday rather than raise a new ticket. But I’m still curious as to whether other freelancers are experiencing this.
I understand your frustration with this and rest assured you will receive your earnings.
Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!