Jun 19, 2019 11:30:08 PM by Jenna V
Hey all! I couldn't find anything similar in here to answer my question. Every week (for what seems like forever) I get my scheduled payment and it's within my PayPal account almost immediately. I even got the email from Upwork to say it had been put in there, as is usual for every week.
This time, however, it wasn't there! I waited 24 hours as is protocol and rang PayPal. They said they had no transaction history. I then went back through my transaction history and Upwork had reversed the payment (and withdrawal fee).
Before I go ahead and request the money from Upwork, I was hoping to find a reason why this would occur. Any ideas?
Cheers team!
Solved! Go to Solution.
Jun 20, 2019 12:10:45 AM by Goran V
Hi Jenna,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jun 20, 2019 12:10:45 AM by Goran V
Hi Jenna,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jun 20, 2019 12:17:33 AM by Jenna V
Ideal, thanks! I know I can manually request the payment again, but I just wanted to wait until I could find out why it did it so I can avoid it from happening again 🙂
Jun 20, 2019 01:26:10 AM by Bev C
The same thing has happened to me. Yesterday PayPal told me there was no UW transfer and when I contacted UW they told me to wait. Today I received a mail from UW saying the transaction was reversed because of PayPal unscheduled maintenance. Apparently, the funds will be re-credited to my UW account within 24 hours. PayPal says they're unaware of any unscheduled maintenance on their side.
Suppose I'll have to wait and see...
Jun 20, 2019 11:18:00 AM by Tiffany S
Bev C wrote:The same thing has happened to me. Yesterday PayPal told me there was no UW transfer and when I contacted UW they told me to wait. Today I received a mail from UW saying the transaction was reversed because of PayPal unscheduled maintenance. Apparently, the funds will be re-credited to my UW account within 24 hours. PayPal says they're unaware of any unscheduled maintenance on their side.
Suppose I'll have to wait and see...
Every time there's a problem with paypal transactions, there are no answers and Upwork and PayPal point fingers at each other. But, the money typically turns up in fairly short order.