I would like to confirm that the affected users will be notified separately by the team, with more information about the bug. Rest assured that the team is working to resolve this issue.
I am told that "support" is aware of this issue. I received an email this morning from UW with a bill for $29.99 as "Hiring Manager" for one of my clients. It refers to a "Featured Post". I understand that I am not the only FL that received this kind of bill.
I am in no way a Hiring Manager for a client. The breaching of the "wall" between Freelancers and Clients when it comes to money is a great concern to me.
I am waiting for a response from my Client but he may not even be aware of this.
Mods - any knowledge of this or response.
I contacted Customer Service via Chat. They said: "
I received a client's entire weekly bill showing 4-5 freelancers working with them, their project names, their weekly limits, and how much they worked/charged during the week.
New low for Upwork & its incompetent IT team. What a s***show.
I know many people who hire can pay to have a featured post, but I have a notification that says that, as a freelancer, I have a charge of $29.99 as "Hiring Manager". I am a freelancer and I opened an agency this month, and I payed $20 for it, that's all I know I had to pay. I URGENTLY need an explanation. I attach the notification I got in my feed and the email Upwork sent me.
**Edited for Community Guidelines**
Rest assured you were not charged for anything else besides your membership plan. You were affected by a bug and received the notification by mistake. Our team is working on resolving this as soon as possible, thank you.
I checked and it looks like you do have Hiring Manager permissions for some of your clients' accounts so you would be getting that information by design for those companies.
To clarify, a billing summary for posting one or more Featured Jobs was emailed to some users by mistake. Unless they posted a Featured Job they have not and will not be billed. No billing information (credit card info, banking details, etc.) was shared and those not already authorized to view the billing information were not able to access it.
We do understand that receiving these emails caused confusion and concerns, and we apologize for that. Our engineers are taking steps to make sure this doesn't happen again. If you've been affected by this issue, you'll be receiving an email with more information shortly.