Upwork thinks I'm in North Korea for some reason

[ars_anderson]

Hello Upwork Support,

Today, after trying to load Upwork I've received a message:

"Your access to Upwork has been blocked
We see you are accessing our site from a restricted location.
The US government says we can’t allow users on our site from: Cuba, Iran, North Korea, Syria or the region of Crimea.
If your location changes, you can come back at anytime."

So I have no access to my account (with money on balance) and support.

While I'm in Saint-Petersburg, Russia, and as far I understand this city is currently allowed by US government 🙂

Could you please check?

Thank you in advance!

Regards

[g_vasilevski]

Hi Arseniy,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[ars_anderson]

Hi Goran,

Thank you for your answer. 

I have received support ticket via email, but as I mention I can't reply it because my access to support interface is blocked. And I'm not sure whether my answer by email has reached Support Team.

I have checked everything and the problem is at your end because any IP-service shows that I'm in Saint-Petersburg and not in some restricted location.  

I am attaching the screenshot as requested in email. 

[BojanS]

Thank you for following up, Arseniy.

I checked this for you and your response was delivered to our support team. Please allow time for our team to respond. If you have any additional questions or information feel free to follow up on the same email.

Thank you for your patience!

[naxel]

I have the same issue, but I'm in Kharkiv (Ukraine). And I'm texting via email for more than a week with support.
Did the support solve your problem?

[JoanneP]

Hi Alex,

I'm sorry for the delay. I have followed up with our team, and one of our agents will update you directly on your open ticket regarding this issue. 

[naxel]

They have spent more than a week and just say: “Unfortunately, we’re unable
to allow access from the IP you have specified and provide more information
on what sort of activity is causing this.”

So, the support did not help me at all understand the reason and not solved
my issue.

[petra_r]

---

Alex K wrote:
They have spent more than a week and just say: “Unfortunately, we’re unable
to allow access from the IP you have specified and provide more information
on what sort of activity is causing this.”

---

Basically Upwork sees signs that you might be located in Crimea.

[naxel]

I'm in Kharkiv, Ukraine. All websites recognize my IP as IP from Kharkiv.
Why Upwork can't it? I have already sent photos of my ID card and utility
bill. What can I do in addition for continuing working on Upwork?

[ars_anderson]

Hi Alex,

Yes, Upwork Support was able to solve my problem in around two days.

I hope you will gain access to site after the holidays.