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Upwork thinks I'm in North Korea for some reason

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Active Member
Arseniy S Member Since: Aug 15, 2015
1 of 4

Hello Upwork Support,

Today, after trying to load Upwork I've received a message:

"Your access to Upwork has been blocked
We see you are accessing our site from a restricted location.
The US government says we can’t allow users on our site from: Cuba, Iran, North Korea, Syria or the region of Crimea.
If your location changes, you can come back at anytime."

So I have no access to my account (with money on balance) and support.

While I'm in Saint-Petersburg, Russia, and as far I understand this city is currently allowed by US government Smiley Happy

Could you please check?

Thank you in advance!

Regards

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Arseniy,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Arseniy S Member Since: Aug 15, 2015
3 of 4

Hi Goran,

Thank you for your answer. 

I have received support ticket via email, but as I mention I can't reply it because my access to support interface is blocked. And I'm not sure whether my answer by email has reached Support Team.

I have checked everything and the problem is at your end because any IP-service shows that I'm in Saint-Petersburg and not in some restricted location.  

I am attaching the screenshot as requested in email. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Thank you for following up, Arseniy.

 

I checked this for you and your response was delivered to our support team. Please allow time for our team to respond. If you have any additional questions or information feel free to follow up on the same email.

 

Thank you for your patience!


~ Bojan
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