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Upwork time tracker doesn't connect to server

d1b2f7d1
Active Member
Jomarie J Member Since: Aug 22, 2020
1 of 5

Hi there,

I tried to log time on a contract with Upwork time tracker. I dowloaded time tracker from Upwork.com and installed, but I had an error.

error.jpg

I checked my internet conection and restarted the app serveral times but it kept happening.

The time tracker version is 5.4.7.1, and I am using windows 10 64bit operating system.

Can ayone there please help me?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Jomarie,

 

I've escalated your concern to our team. One of our agents will assist you directly via a support ticket. 

~ Joanne
Upwork
d1b2f7d1
Active Member
Jomarie J Member Since: Aug 22, 2020
3 of 5

Thank you Joanne,

I tried what mentioned in the support ticket, but sadly it doesn't work for me.

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Jomarie,

 

I'm sorry to hear that issue persists. I checked this and see that you've followed up with our team on your existing ticket. Please allow time for our agent to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.

 

Thank you for your patience!

~ Bojan
Upwork
d1b2f7d1
Active Member
Jomarie J Member Since: Aug 22, 2020
BEST ANSWER
5 of 5

The latest version 5.4.7.6 resolved my issue.

 

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