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Upwork to Payoneer doesnt work anymore?

a_mogurenko
Active Member
Olexandr M Member Since: Jan 1, 2019
1 of 6

I withdrew money to the Payoneer account 2 days ago with an immediate load option but received nothing trying to understand if it's an Upwork or Payoneer issue.

if it's Payoneer is there a way to get money back from Payoneer to Upwork?

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
2 of 6

Do you see your transaction in the pending tab?

a_mogurenko
Active Member
Olexandr M Member Since: Jan 1, 2019
3 of 6

I see it in the completed tab but the balance is not affected

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
4 of 6

Olexandr M wrote:

I see it in the completed tab but the balance is not affected


You should contact Payoneer then.

a_mogurenko
Active Member
Olexandr M Member Since: Jan 1, 2019
5 of 6

I did. the first time they said ill have my money in couple of hours, the second time they said within a day after that they stopped responding.

that's why I ask if there is a way to get money back from Payoneer?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Olexandr,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
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