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Upwork wants me to pay them money

katie_zimpel
Ace Contributor
Katie A Member Since: Aug 23, 2016
41 of 50

As you can tell, I'm not ready to let this go yet. Haha.

joansands
Community Guru
Joan S Member Since: Mar 18, 2019
42 of 50

Katie - If you have tracking snapshots of the hourly work you did, and if you have memos in those snapshots, you have Upwork's protection for those hours that you worked. You have never said whether you have such tracking for your work so it is a bit difficult for anyone here to try and help you.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
43 of 50

Joan S wrote:

You have never said whether you have such tracking for your work


Time to drop it. No answer is an answer. It's obvious that the hours weren't protected. No point beating a dead horse.

joansands
Community Guru
Joan S Member Since: Mar 18, 2019
44 of 50

Oh, OK, Petra - sorry if I offended you.

researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
45 of 50

Katie A wrote:

As you can tell, I'm not ready to let this go yet. Haha.


I'm happy to hear that you are cooperating with Upwork as they work to resolve this matter.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
46 of 50

Katie A wrote:

Also, what is being done about scammers stealing profiles and charging clients? 


If found, they are suspended and banned. It's something Upwork go after very aggressively, but suspending the freelancer and closing their account doesn't get the client their money back. Like you, that freelancer likely withdrew the money.

 

Usually the profiles aren't stolen though, they are "rented" or "bought"

 

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
47 of 50

If Upwork would add a tracker for usage of its VOIP voice/audio app, that would be yet another "evidence of work" for a freelancer in this sort of situation.

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
48 of 50

Katie A wrote:

Withholding my ability to withdraw ALL funds for ALL jobs is punishment. What if I needed that money to pay rent next month or other bills this week? Honestly. It's gross. 



The information you are sharing doesn't make sense. If the amount of funds you have available to withdraw exceeds what is owed, then the debt should be paid from those funds and you would get the rest. Are you claiming that you've paid what is owed yet still cannot withdraw funds? Do you have any funds from any jobs available for withdrawal or are you just making up a scenario with no relevance to your current situation? Are you of the belief that you should be allowed to take funds out while still owing the debt? 

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
49 of 50

Katie A wrote:

Of course I asked the client about this.  My issue is that I pay Upwork to handle the billing and payment process.  I pay them to verify and secure the client's funds. Clients can just call their bank and stop payments and freelancers have to pay the money back a month later? Is that how this works?  And then Upwork asks me to resolve this with the client.  And putting a hold on my ability withdraw all funds.  Why don't they cancel the client's account until they can prove they'll actually pay people? But no. Punish the freelancer. 

 

 


Examine the Upwork Terms of Service carefully. Point the CS rep to the specific section defining the service you have paid for and which you have now been denied. Ask them to meet the terms of the TOS.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
50 of 50

Hi Katie,

 

I understand your frustration with the issue that occurred with the payment on your contract. I've followed up with our team about your case and you'll receive an update on your support ticket soon. I see our team shared all the details about the status of your funds and changes in your account status. I also see our team advised about the available actions and steps as your disposal, and shared related Payment Protection requirements and guidelines. Please refer to your support ticket and continue communicating with our team since we can't discuss chargeback cases in the forums. Thank you.

To all,

 

I'd like to note that a few posts have been edited and removed from this thread for posting content not in line with our Community Guidelines. We'll notify the participants whose posts have been addressed, please be mindful of the guidelines when posting in the forums. Thank you.

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