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Community Member

Urgent Assistance Required for Withdrawal Issue Due to Local Bank Problems

Dear Upwork Support Team,

I hope this message finds you well. My name is Muhammad Hassan, and I am writing to seek urgent assistance regarding an issue I am currently facing with withdrawing my payments from Upwork.

Due to unforeseen problems with my local bank, I am currently unable to withdraw my earnings to my designated bank account. I have contacted my bank, but they have indicated that the resolution process may take longer than expected. Unfortunately, I do not have access to any alternative payment methods at this time, which has put me in a difficult position regarding accessing my funds.

Given the urgency of this situation, I am seeking guidance on the best course of action to ensure my account remains in good standing and to explore any possible solutions Upwork can provide to facilitate my access to my earnings.

Could you please advise me on the following:

  1. Are there any temporary measures or exceptions Upwork can offer to help me access my funds during this period of banking issues?
  2. What specific steps should I take to ensure compliance with Upwork's policies while resolving this issue?

I want to emphasize my commitment to adhering to Upwork’s terms of service and ensuring that all transactions are conducted securely and appropriately. I appreciate your understanding and support in this matter and look forward to your guidance.

Thank you very much for your time and assistance.

Best regards,


Community Member

You can keep your money here for a while. It isnt a violation if wont take money asap. Or use Payoneer or other allowed way.

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