Urgent - I didn't get paid

[e455cffd]

I've been using Upwork successfully for a few months now and have "Got Paid" many times.

Last week on the 21st, I withdrew my latest payment but it never arrived.  I assumed it was something to do with the Christmas period but as it's Wednesday, I've taken this week's payment and it went through within a couple of hours.

I need someone to look into this as a matter of urgency/

Thanks

[bundie702]

You should probably contact Support directly.

[egaruth]

Hi Ross,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.