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Urgent: I didn't receive money from Upwork to Payoneer account!

Active Member
Sonja A Member Since: May 16, 2017
1 of 9

Hello, 

I requested payment and it usually arrives within 10 minutes on my Payoneer card. This time I have been waiting for 60+ minutes. 

I've only recieved Upwork's email that my payment is requested, but no emails from Payoneer that they recieved the money (spam/junk checked). Can you please check that everything is ok and that I'll recieve my money today? 

Thanks, 
Sonja

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 9

Hi Sonja,

 

If you don't receive the confirmation email after 24 hours let us know here and our team will investigate it further. Thank you.


Untitled
Active Member
Sonja A Member Since: May 16, 2017
3 of 9
Hello there, I know that 24hrs haven't passed yet, but this is really
urgent, so if I could kindly ask you to check my withdrawal and status of
my payment. I would really need my money today.

Thank you in advance!
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 9

Hi Sonja,

 

Unfortunately our team can investigate this further after 24 hours, thank you.


Untitled
Active Member
Sonja A Member Since: May 16, 2017
5 of 9

Hello again, 

Unfortunatelly, as I was afraid, I didn't recieve my money. Definetely my money left my Upwork account as you took fess and my balance is zero, but somehow hasn't left Upwork. 

I would kindly ask you to investigate this case (ASAP) and send my money to my Payoneer account. 

Thank you!

Active Member
Sonja A Member Since: May 16, 2017
6 of 9

I am so upset because I've read your previous discussion - the same case as mine. Screenshot attached. 
Can you please action this immediately? 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 9

Hi Sonja,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.


Untitled
Active Member
Anuj B Member Since: Dec 30, 2017
8 of 9

Hi there! check your Payoneer account, sometimes it takes a 1day for the balance to show up.

Active Member
Sonja A Member Since: May 16, 2017
9 of 9

Thank you Anuj, my money hasn't left Upwork yet so it couldn't be shown on my Payoneer account. 

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