Dear Upwork Support,
I'm experiencing an issue with my billing on Upwork, and I’d like assistance from a live support agent, as the chatbot isn’t fully addressing my concern.
On October 28th, I was charged $12, but the payment was marked as declined. I re-entered my card details, yet this issue recurred, and on October 30th, I was charged again, this time for $15. Both charges went through on my card, but Upwork continues to mark the payments as declined, and they’re not showing up in the Billing section.
Could you please provide guidance on resolving this issue? I would appreciate your help in identifying these charges and ensuring my payment records are accurately reflected on the platform.
Thank you for your assistance.
Best regards,
Hamza Zulfiqar
**Edited for Community Guidelines**
