Jun 28, 2021 02:41:04 AM by Jahanzeb K
Hello,
I have added two payment methods with upwork. Today, I was trying to withdraw to my Payoneer account, but I got this message:
Jun 28, 2021 02:51:14 AM by Goran V
Hi Jahanzeb,
I would like to confirm that you will need to complete the pending verification before you're able to withdraw your funds. Once you're ready, feel free to follow the instructions on your end and our team will also reach out to you via ticket with additional instructions. Thank you.
Jun 28, 2021 02:55:37 AM by Jahanzeb K
Hi Goran,
I have already verified with Upwork. I can't see any pending verification notification or email.
// Once you're ready, feel free to follow the instructions on your end //
What instructions? I don't see any instructions to follow.
Jun 28, 2021 02:59:15 AM by Goran V
Hi Jahanzeb,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.
Jun 28, 2021 03:04:09 AM by Jahanzeb K
I hope they contact me as soon as possible. It's urgent.
I am waiting
Jun 28, 2021 03:41:50 AM Edited Jun 28, 2021 03:51:00 AM by Goran V
One of the support member contacted me. Now even he is saying to verify identity without telling me exactly HOW TO VERIFY AGAIN ?
My account is already verified by Upwork. How do I verify my identity again and again?
I have attached screenshot of my verification.
I have given this screenshot to your support member as well. Now there is NO Reply from their end.
This is frustrating
**Edited for Community Guidelines**
Jun 28, 2021 03:51:53 AM by Goran V
Hi Jahanzeb,
Please keep in mind that sharing private details publicly in our Community is not allowed. Feel free to follow up directly on your ticket with any additional questions or information you may have and our team will assist you further. Thank you.
Jun 28, 2021 04:01:14 AM by Jahanzeb K
Hi Goran,
So removing the attached image was more important than solving an urgent request? Your support team is not replying to my urgent request. This is serious
How does upwork treat urgent request? by ignoring it?
None of you have answered how to verify identity again and again? I just saw copy pasted scripts
Jun 28, 2021 02:52:24 AM by Jahanzeb K
If there was any issue with identity verification (which is already verified), why Upwork didn't contact me before? Why now only just when I had to withdraw and it's urgent?
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