User Experience? Duh - whas dat -

wendy_writes · ‎06-08-2018

I'm seething. It seems that U has decided, once again, to make changes without notifying users and giving zero thought to the impact of their changes.

On your My Feed Jobs page - up until yesterday, FLers could see the number of new jobs added since prior log on. Then it disappeared. I filed a ticket.

This was the response I got:

"Please know that due to recent changes on our interface, the number for new jobs posted is no longer shown as confirmed by our Engineering Team."

My response was blistering. Along the lines of "had anyone in the tech / development areas of U, ever hear the words "User Experience".

rverang · ‎06-08-2018

@Wendy C wrote:

On your My Feed Jobs page - up until yesterday, FLers could see the number of new jobs added since prior log on. Then it disappeared. I filed a ticket.

This was the response I got:
"Please know that due to recent changes on our interface, the number for new jobs posted is no longer shown as confirmed by our Engineering Team."

Yeah. This issue was also discussed here.

It seems the main reason for removing it was because it was "inaccurate".

wendy_writes · ‎06-08-2018

Renante, I'm not referring to Archived jobs. I am speaking / writing about My Job Feed (Search) page.

And Gawd forbid, maybe my anger created some positive mojo. I just checked and the line "there are 20 new jobs. Click to see them." is back!

And now -gone again!

mwiggenhorn · ‎06-08-2018

I've noticed that feature come and go over the past few days. Random? Intentional? Who will ever understand what's going on with the engineers... Certainly not me.

rverang · ‎06-08-2018

@Wendy C wrote:
Renante, I'm not referring to Archived jobs. I am speaking / writing about My Job Feed (Search) page.

And Gawd forbid, maybe my anger created some positive mojo. I just checked and the line "there are 20 new jobs. Click to see them." is back!

And now -gone again!

The title of that thread was about archived jobs, yes, but the specific issue you are tackling here has been mentioned there, as well as the reason why.

aocumen · ‎06-08-2018

I'm sorry that you feel this way, Wendy. As Valeria has shared on this thread, "...we made the change to remove the count because we knew that the number displayed wasn't always accurate. Now we're looking into a better solution for keeping you updated on new jobs in the feed."

~ Avery

rverang · ‎06-08-2018

@Avery O wrote:
I'm sorry that you feel this way, Wendy. As Valeria has shared on this thread, "...we made the change to remove the count because we knew that the number displayed wasn't always accurate. Now we're looking into a better solution for keeping you updated on new jobs in the feed."

Ah, my bad, I shared the wrong thread to Wendy.

wendy_writes · ‎06-09-2018

FWIW - different topics = different threads due to different titles.

It really come down to something simple & a basic good business practice = User Experience.

Think about it - the sole reason U generates income is predicated on positive UX

lnoskewiczwrites · ‎07-13-2018

Any chance U can find a way to remove jobs off the feed once someone has been hired? When I look for jobs, I notice that after the first five listings, every job after has already hired someone. It really would be helpful - plus, it would be easier to see the possible clients who never received any bids. Thanks. Linda

kochubei_valeria · ‎07-13-2018

Hi Linda,

Clients are presented with an option to close their job posting after they hire a freelancer. However, some clients keep jobs open if they want to hire more than one freelancer for the project. Also, jobs that have no activity for 30 days expire and are removed from the search.

~ Valeria

charles_kozierok · ‎06-09-2018

Much of this problem could be solved with a trivial change that I asked for over a year ago: put the listing date and time in the job summaries instead of the basically useless "5 minutes ago" stuff.

If I last looked at jobs at 10:30 am, then I'd see roughly that time on the most recent job in my listing when I come back to the tab at say, 1:30 pm. Then I refresh the page and know I just have to scroll down until I hit jobs from before 10:30 am, as I'll know I've seen them already.

Right now, there's no way to differentiate between jobs I've already seen and ones that I haven't.

It's trivially simple to implement and would make things vastly better for freelancers, which would in turn mean more quality bids for clients. As it is now, I can't really keep track of things easily and frequently miss jobs I'd be good for.

wendy_writes · ‎06-09-2018

+1 for Charles' solution

rverang · ‎06-09-2018

@Charles K wrote:
Much of this problem could be solved with a trivial change that I asked for over a year ago: put the listing date and time in the job summaries instead of the basically useless "5 minutes ago" stuff.

If I last looked at jobs at 10:30 am, then I'd see roughly that time on the most recent job in my listing when I come back to the tab at say, 1:30 pm. Then I refresh the page and know I just have to scroll down until I hit jobs from before 10:30 am, as I'll know I've seen them already.

Right now, there's no way to differentiate between jobs I've already seen and ones that I haven't.

It's trivially simple to implement and would make things vastly better for freelancers, which would in turn mean more quality bids for clients. As it is now, I can't really keep track of things easily and frequently miss jobs I'd be good for.

What I do here is as the tab is open for a good amount of time and I see the "There re new jobs...", I directly click on the first 2 jobs on the list. This makes them a little greyed out, meaning, I have looked at them. I then refresh the page to see all the new jobs and scroll through until I see those 2 jobs that I greyed out.

charles_kozierok · ‎06-09-2018

Yeah good idea, I've done similar things.

But really, this could mostly be solved by just putting the damned timestamp on the job. This is a trivial change. I know what time it is, I want to know when the job was listed. I don't need the site to tell me how many minutes or hours ago it was, I actually can do that all by meself. And it makes it more difficult to tell what I've already seen for no reason.

Why do web designers these days always seem to put their ideas of what's "cool" ahead of functionality? The local grocery store, I used to be able to go to their site and hit one link and get the weekly flyer. Now it's 45 seconds of navigating through nonsense that some overpaid web guy I am sure thought was "neat" without even talking to users to find out if they like or want it.

rverang · ‎06-10-2018

@Charles K wrote:

But really, this could mostly be solved by just putting the damned timestamp on the job. This is a trivial change. I know what time it is, I want to know when the job was listed. I don't need the site to tell me how many minutes or hours ago it was, I actually can do that all by meself. And it makes it more difficult to tell what I've already seen for no reason.

I think the main reason why it's done this way is because it is relative to each user who comes across it, whereas if you put a timestamp on it, it will display only for a specific timezone.

But yeah, Upwork can use what timezone is set in a freelancer's profile to display the timestamp.