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Username is incorrect?!

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Active Member
Enora P Member Since: Feb 25, 2018
1 of 26

Hi,

I am trying to log into my account using my email address and it keeps saying "username is incorrect"! I KNOW my email address is correct. I tried to click on "Sign Up" to see, and when I enter my email address it says "email address already in use" - I had to create a new account to be able to post this message here! Please help Thanks.

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Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 26

Hi Enora,

Sorry to hear you ran into this issue. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
Enora P Member Since: Feb 25, 2018
3 of 26

Thank you

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Active Member
Enora P Member Since: Feb 25, 2018
4 of 26

8 days later, I am still waiting to hear from a team member.............................!!!!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 26

Hi Enora,

Our team has already reached out to you back in February, you can access your tickets on this Link.
If you need further help from us here let us know, thank you!


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Active Member
Ilya Z Member Since: Nov 24, 2019
6 of 26

Hi goran!
i have the same problem too..
i cant log in my account cause "Oops! Usermane is incorrect!". I know my username, i know my password, i checked it every try.
my username **Edited for Community Guidelines**. Can u help me with this problem please?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 26

Hi Ilya,

 

Could you please try to clear your cache and cookies or try a different browser? If that doesn't work, please let us know. Thank you.


-Joanne
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Active Member
Mark Argi D Member Since: May 9, 2018
8 of 26

Hello

 

I am trying to log into my account using my email address and it keeps saying "username is incorrect"! I KNOW my email address is correct. I tried to click on "Sign Up" to see, and when I enter my email address it says "email address already in use" - I had to create a new account to be able to post this message here! Please help Thanks. My correct email address is **Edited for Community Guidelines**. My phone number is **Edited for Community Guidelines** or **Edited for Community Guidelines**.

 
 
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 26

Hi Mark,

I was not able to locate your account for the email address you provided. Please double check that you`re entering the correct email address when your trying to log in. 
Keep in mind that posting private details publicly in the Community is not allowed and opening a second account is a violation of our TOS as well. Thank you!


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Active Member
Blue S Member Since: Oct 2, 2020
10 of 26

i got same issue how to fix that?

**Edited for community guidelines**

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