Username is incorrect

[jonvils]

My wife is unable to log in in her account. Please help. It says username is incorrect. She can't contact support. She have been emailing upwork but only receive auto response and no help hoe she can retrieve her account.

**Edited for Community Guidelines**

[luiggi_rosado]

Hi Jonathan,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.