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Username mismatched & can't change

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Active Member
Ga H Member Since: May 12, 2018
1 of 4

Hi, my username is mismatched, so I can't connect with my bank for withdrawing. So I want to change my username to **Edited for community guidelines**

 

I tried to change it via "Contact Info" but it doesn't work. Please help me. Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Ga,

 

One of our agents will reach out to you shortly to assist you with updating your profile name, thank you for reaching out to us. 

~ Bojan
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Active Member
Ga H Member Since: May 12, 2018
3 of 4

Hi @Bojan S

 

I have waited for 10 days and nothing change or solve at my user name? How could I do now?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
4 of 4

Hi Ga,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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