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Re: VAT ID not verified

Ace Contributor
Polyniki V Member Since: May 1, 2019
1 of 38

Hello, I am new to Upwork.

 

I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.  I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?

 

Thank you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 38

Hi Polyniki,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.


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Active Member
Janneke S Member Since: Jun 14, 2019
3 of 38

Hello Goran,

 

I have exactly the same problem. My VAT number has already been verified 3 times on the VIES website. All other info (address etc.) is exactly the same too. But somehow Upwork cannot validate it. 

 

Can anyone from Upwork take a look at this? 

 

Thanks a lot,

Janneke

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 38

Hi Janneke,

 

I'll share your account information with our support team and they'll reach out to you directly to assist you further with adding your VAT number.

 

Thanks!

~ Valeria
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Active Member
Yasmina S Member Since: Jun 21, 2019
5 of 38

Hello Goran,

I have the same problem. My VAT number has already been verified 2 times on the VIES website. All other info is exactly the same. But Upwork cannot validate it. 

Can you (or your colleagues) from Upwork take a look at this? 

Thanks a lot,

Yasmina

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 38

Hi Yasmina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Sophie K Member Since: Jul 4, 2019
7 of 38

Can you also please help me, I have the same problem, a VIES verified VAT number but problems with Upwork. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 38

Hi Sophie,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT. Thank you.


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Active Member
Kristina Z Member Since: Jul 10, 2019
9 of 38

Hi, Goran!

 

I am new to Upwork and I have the same problem. I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. 

Can you help me? I have resubmitted VAT nuber a few times and I don't know how what to do to make it valid!

 

Thank you,

 

Kristina

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 38

Hi Kristina,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with seting up your VAT number. Thank you.


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