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VAT ID not verified

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Ace Contributor
Polyniki V Member Since: May 1, 2019
1 of 102

Hello, I am new to Upwork.

 

I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.  I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?

 

Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 102

Hi Polyniki,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.


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View solution in original post

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Active Member
Janneke S Member Since: Jun 14, 2019
3 of 102

Hello Goran,

 

I have exactly the same problem. My VAT number has already been verified 3 times on the VIES website. All other info (address etc.) is exactly the same too. But somehow Upwork cannot validate it. 

 

Can anyone from Upwork take a look at this? 

 

Thanks a lot,

Janneke

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 102

Hi Janneke,

 

I'll share your account information with our support team and they'll reach out to you directly to assist you further with adding your VAT number.

 

Thanks!

~ Valeria
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Active Member
Yasmina S Member Since: Jun 21, 2019
5 of 102

Hello Goran,

I have the same problem. My VAT number has already been verified 2 times on the VIES website. All other info is exactly the same. But Upwork cannot validate it. 

Can you (or your colleagues) from Upwork take a look at this? 

Thanks a lot,

Yasmina

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 102

Hi Yasmina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Sophie K Member Since: Jul 4, 2019
7 of 102

Can you also please help me, I have the same problem, a VIES verified VAT number but problems with Upwork. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 102

Hi Sophie,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT. Thank you.


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Active Member
Kristina Z Member Since: Jul 10, 2019
9 of 102

Hi, Goran!

 

I am new to Upwork and I have the same problem. I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. 

Can you help me? I have resubmitted VAT nuber a few times and I don't know how what to do to make it valid!

 

Thank you,

 

Kristina

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 102

Hi Kristina,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with seting up your VAT number. Thank you.


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