I have the same problem as people in this thread - have valid EU VAT number, verified by VIES, but Upwork does not validate it. Can you please help with this issue?
It is really frustrating that I cannot find any contact for live support in the pages and only way how to posibly resolve an issue is to write here.
Thank you for reaching out to us, Petr.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with adding your VAT number.
I`m sorry about the inconvenience this had caused you.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.
Thanks for replying, Goran, but unfortunately the issue is not yet solved. I said my number can be verified on the VIES website, so I assume your colleagues or the agent verified it here: http://ec.europa.eu/taxation_customs/vies/vatResponse.html? If you're not sure, can you please make sure they validate it on VIES again, if possible? All the customer agent gave me was one message, which he hasn't replied to as of yet, saying that there is some sort of formatting issue, but I submitted the same number format on the VIES website and VIES validated it! If it's valid on VIES, it MUST be valid on Upwork too, since that's what Upwork says. If Upwork is not validating something VIES is, then the Upwork system itself has a bug and I will not pay additional taxes because of system bugs. If nothing is done to fix this bug, I will have to contact the tax authorities here in my EU country (Portugal) and denounce what Upwork is forcing me to pay unnecessarily.
I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
i have the same issue; my VAT Number is properly validated on VIES website but Upwork does not validate it.
Could someone help me on this please?