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Community Member

VAT number declined

Hello all. 

My VAT number was declined. I don't know what the issue is.

I submitted it with country code and without. It has been declined twice. If I check it on VIES it is ok. 

The only other thing it could be is that on VIES the name is my company name, but on the W-8BEN I entered my real name (because that's what it says on my tax returns). I will re-submit with the company name and hope that this is it. But please let me know if I miss something. 

With best regards, Annett


I tried with the company name but it doesn't work. I don't know what to do. Please help.

Community Manager
Community Manager

Hi Annett,


We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.


Thank you for reaching out to us

~ Bojan
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