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VAT number keeps getting rejected

bianca_werndlij
Active Member
Bianca W Member Since: Jun 10, 2020
1 of 12

I checked the number on the VIES site and it's correct, however I keep getting emails saying Upwork is unable to validate my taxpayer information. Am I doing something wrong here/can anyone help me out?

dlb031
Active Member
Ana B Member Since: Jun 6, 2020
2 of 12

Hi Bianca,

Are you sure you're using the exact same info on Upwork as in the VIES base? Try mirroring all the data letter by letter into Upwork, exactly as your company appears in the VIES base.

Good luck 🙂

bianca_werndlij
Active Member
Bianca W Member Since: Jun 10, 2020
3 of 12

Thanks for the advise. It turns out I did it right, but they failed to mention they need some more info and just hit the rejected button anyway. I'm in contact with customer service now.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
4 of 12

Hi Bianca,

 

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

View solution in original post

4b318bf2
Active Member
Marin L Member Since: Jun 10, 2020
5 of 12

Hi, I recently had issues with my VAT number gettng rejected. It finally got approved by reaching customer support.
However, right now it doesn't include country prefix so the generated invoice also doesn't include it.
Can my VAT number get changed from "xxxxxxxxxxx" to "HR xxxxxxxxxxx" ? I'm worried that I might have issues if the country prefix is not included in the VAT number from the invoices.

If I delete and re-add it, I'm worried I'll have to go through this hassle again.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 12

Hi Marin,

 

You can delete and add your VAT number at any time. You won't have any problems as long as your number is in the format as in the VIES database. Thank you.

~ Goran
Upwork
elizabeth_slaney
Active Member
Elizabeth S Member Since: Oct 19, 2020
7 of 12

I registered last week but system says my VAT number is not valid. It is recognised in VIES system. In Netherlands I have to register under a company name but Upwork system does not let me insert this name. I have to insert personal name according to instructions. Can anyone help please?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 12

Hi Elizabeth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.

~ Goran
Upwork
akacprzynska
Active Member
Aleksandra K Member Since: Jun 1, 2021
9 of 12

Hello, 

I'm having the same issue. I'm a freelancer in EU (Poland), and my number keeps getting rejected. Can someone please help ? Thanks in advance! 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 12

Hi Aleksandra,

 

You can verify the validity of a VAT number by entering it in the  VIES database. Could you let me know if your VAT is verified in the VIES database or not? Thank you.

~ Goran
Upwork
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