VAT number not approved

[antia]

I would like to ask why this is happpening. I've checked if my tax number here in Greece is valid and it is valid. Still my vat number is not approved. I am married and that means that my husband and I submit one tax declaration. Do I have to submit my husband's vat number instead of mine?

[marlindevanloon]

I have the same problem. I have a valid VAT ID but I keep getting the notification "Not approved". Very annoying.

[AleksandarD]

Hi Marlinde,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[stepvic]

Hi Aleksandar,

Can you please have a look at my VAT as well? I have the same problem - not approved. Thanks.

Best wishes,

Victor

[AveryO]

Hi Victor, 

If your VAT number was declined, it was likely because:

• The country on VAT ID doesn’t match the country on your Upwork profile
• The name on VAT ID doesn’t match the name on your Upwork profile
• Your VAT ID is expired
• Your VAT information was entered in an invalid format (check correct format for your country)

Please let us know if you meet all the requirements listed above so that we can look into this further. 

[stepvic]

Hey Avery,

I've tried both, FI28322423 format and 28322423, both don't work.

The country set is Finland, which is from where the VAT number is too.

VAT is not expired.

The VAT number belongs to my company, which is what I set under "Legal Name of Business". 

Can you please further assist me?

Thank you,

Victor

[g_vasilevski]

Hi Victor,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.

[jon_miles]

I'm also having this problem, my VAT details are being rejected each time yet they are certainly correct.

I've entered my VAT number provided to me by UK HMRC but it's says it's not in an acceptable format.  I prefix the number with the GB country code and it's an acceptable format but it's rejected each time.

My country is set to United Kingdom which is the authority issuing my tax certificate.

The VAT number belongs to my company, I use it for other clients across Europe without probems and the companies name is set under "Legal Name of Business". 

Please can someone help me clarify what needs changing and where?

[AleksandarD]

Hi Jonathan,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[claire-caillaux]

Hello there,

I have the same problem with my tax number.
It is valid in VIES but won't be approved here.
I guess the trouble is with the name. I usually use my birth name, but the tax information is under my married name.
What should I do?
I try to change my name in Upwork, but I guess it won't be approved as well as my identities are all under my birth name...

Thanks for your help.

Claire

[g_vasilevski]

Hi Claire,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.

[melissadomenici]

Hello everyone!

I have the same problem.

My VAT number is correct verifying it in the VIES website, but still not approved in Upwork. 

Now I tried deleting it and re inserting it and the status is "pending approval".

Can you fix it please?

Thank you.

[AleksandarD]

Hi Melissa,

Please allow more time for our team to complete the review as it typically takes up to 3 business days to validate your VAT number. You can check out this help article for more information on VAT.

Thank you.

[melissadomenici]

Thank you!

The issue has been solved, now my vat is ok!

Thanks everyone! 

[jon_miles]

Hey Melissa

For me, it took some digging and eventually help from upwork support member and it turned out they needed proof of association between me and my company.  Despite this being publicly available via UK gov websites, just like the VAT number check?!

It's also disappointing that the website doesn't tell you this and just says you're wrong, not approved.  This is very bad in my UX in my opinion.

Of course there any other reasons to consider like format, matching name on profile etc.

[0f6c4123]

Hello! 

My VAT number gets approved by VIES but not by Upwork. I attached a photo with the validation. I tried twice - maybe I've written it in a bad format? 

[g_vasilevski]

Hi Dragos,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Vat number. Thank you.

[0f6c4123]

Thank you for your answer ! 

[unlokk]

Hi,

I have the same issue as many in this thread:

1) I have a French VAT number, with the format FRXXYYYYYYYY (FR followed by11 characters) as clearly stated here

https://ec.europa.eu/taxation_customs/vies/faq.html?locale=en#item_11

2) My VAT number can be verified through the VIES website without any issue (see attached screenshot)

3) I have already tried to submit 3 times the number from my Upwork profile (with or without the FR) and it has been rejected every time.

So now I need you help!

Thank you.

[JoanneP]

Hi Pascal,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[4b318bf2]

Hi, I have the same issue with my VAT number.

It gets approved by VIES, but it's rejected on Upwork. I tried with "HR" prefix and without it, the result is the same. Name and address in my user profile are matching the one from VIES response.

[g_vasilevski]

Hi Marin,

Our team will reach out to you as well and will assist you further with your VAT number. Thank you.

[criscaixeirinho]

I'm also having this problem, my VAT details are being rejected and the VAT number is validated by VIES.

The VAT number belongs to my company, the companie's name is set under "Legal Name of Business".

My country is set to Portugal which is the authority issuing my tax certificate.

How can I make my VAT work?

Thank you in advance,

Cristina

[BojanS]

Hi Cristina,

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

Thank you for reaching out to us. 

[75427328]

Hi Upwork Team,

I have the same problem for at least a month. My VAT can not be approved. I would like to have some help.

Thank you very much.

[g_vasilevski]

Hi Paraskevi,

You can verify the validity of a VAT number by entering it in the VIES database. Let me know if it verifies in the database but not on Upwork. Thank you.