Jan 27, 2019 03:09:00 PM by Mwaura K
Hey guys. I was recently required to verify my account through a video call which went well. Thereafter, I got an email requiring me to attach a scanned copy of my ID card and a bank statement. The ID was verified without a hitch but the bank statement was rejected on grounds that the name does not match that on my profile.
My profile name is Mwaura Kiarie, On the bank statement is it written James Mwaura Kiarie and my ID is equally James Mwaura Kiarie. If my ID was verified without an issue, then I don't see why my bank statement should be rejected. I have tried changing my name on Upwork to reflect that on my profile but to no avail. I feel frustrated. Someone kindly assist me.
Jan 27, 2019 03:48:59 PM by Avery O
Hi Mwaura,
It looks like you already have an open ticket for this issue. Please know that the team has replied with more information about your verification. Feel free to follow up on the same ticket thread if you have further questions so that the team can get back to you and assist you further.
Jan 27, 2019 04:08:34 PM by Mwaura K