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VIDEO VERIFICATION - STILL not RESOLVED

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Active Member
Hana P Member Since: Mar 31, 2020
21 of 25

Hello,

 

I'm having the same problem with video verification. ID upload went smoothly, but the video gives me trouble. I click on "start chat" command, it transfers me to Upwork help page, and after that page loads, it gets me back to my homepage.

I tried clearing browser history, I cleaned cache and cookies, I tried on another browser, I tried through my phone, nothing seems to work.

I try to open the support ticket, but whatever I click on, it gets me to Upwork help page, and after loading - back my "find work" page.

 

Please help!

Thanks!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 25

Hi Hana,

 

Just to confirm, did you tried completing the process from another internet connection? Thank you.


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Active Member
Hana P Member Since: Mar 31, 2020
23 of 25

Hi Goran,

 

I tried it right now, I connected on my phone hotspot.

Same thing again.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 25

Thank you for the follow up, Hana.

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Hana P Member Since: Mar 31, 2020
25 of 25

Thanks for your help Goran!

 

All the best

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