Please refer to the instructions shared with you on your ticket with number 27189612. If you ave any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.
Robert James R wrote:This email tells us two things:
1. Upwork lost our data
2. Upwork isn't good at keeping sensitive information.
Or, you know, Upwork randomly generates the verification request and shuts down profiles without bothering to implement a check to see whether you've already been verified. I'd put my money on that one.
I've had two different people (a CS rep and a mod) confirm that there's a known issue. I wrote about it here and here (and ticket no. 25138228) last week. I wonder when it will be solved because it is becoming really frustrating. I guess too few people are affected, so someone thinks it's not a big deal. Well, it is a big deal. Please do something about it. Thank you.
Robert is not affected by the issue affecting your profile. I'm following up with the team and we'll share an update with you directly as soon as possible.
I can not confirm my identity using the document. I upload a photo of my passport, and after 30 seconds I get a notification that the identification procedure is unsuccessful.
Most likely this is due to the fact that my old passport (in paper form, such were from the time when people wrote on the rocks
Tell me please, is it possible to somehow solve this issue?
I need your help,
How can i capture the passport page? Both page in a photo or need to capture per photo for different pages?
Waiting for something to hear from you.
Hi Md Nur,
If you're submitting your documents for the Identity Verification Badge, please do follow up guidelines shared in this help article, and submit required documents providing a valid government-issued ID.
If our team needs any additional information, they will reach out to you directly and guide you further thought this process.
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More