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gsagira
Member

Verification email not received

Hi, 

 

When I to login my account if says to verify it via email (because I entered wrong password couple of time) but I am not receiving any emai inspite of sending it multiple times. 

 

Can somebody please help me with this. 

 

Thank You. 

156 REPLIES 156

Hello, I just registered and i have same problem like others. I did not get confirmation email. I tried different email, spam folder is empty, my email is correct but still no confirmation from upwork

Thank you

g_vasilevski
Retired Team Member
Retired Team Member

Hi Michal and Rebecca,

We apologize for the inconvenience, we are currently experiencing technical difficulties with the Upwork website. You can subscribe to https://status.upwork.com and follow the latest service updates.

~ Goran
Upwork

Thank you, now it worked

Hi, 

I am having the same problem - tried a couple of different e-mails, hit re-send many times, but no verification e-mail. Checked the spam/promotions folder, nothing. 

Thank you so much for your help,

Ana

g_vasilevski
Retired Team Member
Retired Team Member

Hi Ana,

One of our team members will reach out to you and assist you further, thank you!

~ Goran
Upwork

Nevermind, I received the e-mail now.

Regards,

Ana

Same problem over here. No email in any folder and I have followed the steps that support has given others to no avail. Presently the system says I've reached my confirmation email limit.

Hi Wesley,

Please resend the verification email and check your junk and spam folder as well, if you still haven`t received it let me know. Thank you!

~ Goran
Upwork

No luck there- as I said I've checked every folder in my email. 

 

Presently, Upwork says I've "reached my verification email limit" and still nothing.

Hi Wesley. 

Our team just checked this from our end and all emails were successfully delivered to your email address. Please wait for an hour or two as it may have a delay in receiving them on your end. Thank you!

~ Goran
Upwork

When I to login my account if says to verify it via email (because I entered wrong password couple of time)
Can somebody please help me with this.

Thank You.

Hi Mohamed,

You should be able to reinstate your access using the steps provided in the email that was sent to you. If you didn't get the email, please clear your cache and cookies or access your Upwork home page from another browser and then select the "Please re-send that verification email" link or you can also choose to change the email address, and have the verification email sent to the new email address.

~Nina

Having the same issue as most people here:

 

-No verification email in Inbox, Spam, or any other folders.

-Have reached verification email limit.

 

Can you help?

Hi all,

 

Similar issue here as well. Created an account while posting a job at the same time. When I was asked to verify my email, there was no email.

 

I've confirmed the address was entered correctly

I've checked all folders in my email including spam

I've hit re-send confirmation and reached my limit

 

Thanks for your help.

Hi Charlie and Richard, 

Please resend the verification email and double check all folders. If you`re still not receiving our verification email you will need to check this with your email providers. If you need further help let us know here, thank you.

~ Goran
Upwork

I am having the same problem. I need to "verify my email to proceed" however I have not recieved any emails to verify! I have resent it multiple times and have checked spam and junk folders over and over. Can I get some help please? What else can I do?

Hi Doug,

 

One of our team members will reach out to you and assist you further, thank you for your patience!

~ Bojan
Upwork

Jesus! What's wrong with your verification system? I am encountering the same issue.

Hi Emil,

 

We will be happy to assist you with this, can you please first confirm you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues.

Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

Let us know if you received the confirmation email. Thank you!

~ Bojan
Upwork

Tried again, still nothing. Not even an attempt from Upwork email server to connect.

Thank you.

Hi Emil,

 

We'll have one of our agents get in touch with you to assist you with this. Thank you for your patience!

~ Bojan
Upwork

Hi,

 

I have the same problem as everyone else. I still haven't received any mail from upwork. Neither in the spam folder nor in the junk folder. I also tried the resend function, but it doesn't work.
I want to verify my mail address, what can i do to get the necessary mail from upwork?

 

Thanks

Most likely this is related to their SPF DNS setup. I told them about the issue but I still didn't receive any confirmation email.

Hi Emil,


I just checked this from our end and our team has reached out to you via email to assist you with the email verification. Please, check with your email provider for any restrictions or change your email, thank you.

~ Bojan
Upwork

I was contacted by Upwork techincal team however the issue wasn't solved. From which domain should I receive the confirmation email? If it is upwork.com then you need to fix the SPF record on the domain and make sure the server complies to RFC 5321.

Hi Elke,

 

We'll have someone from our team assist you directly via email. They will be emailing you shortly. Thank you!

~ Bojan
Upwork

Hi there,

 

I cannot publish an adv because I cannot verify my email address. I have added upwork as secure domaine, I have checked my spam folder, I have clicked the link to re-send the verification email. Then, I have changed the email address using a gmail email address but no luck. I have checked the spam folder and added upwork.com as secure domaine. No luck. Could you please assist?

 

Thank you

 

Hi Beatrice,

Could you please try resending the email now? If you still don`t receive it please double check with your email provider. Thank you.

~ Goran
Upwork

I am sorry but this doesn't help. the issue is on your ends. I have tried with different email addresses and different providers. On of them is gmail, so definitely the issue is not the provider. Any chance to get verified manually?

 

Please, let me know

vladag
Community Manager
Community Manager

Hi Beatrice,

 

I've checked with our team and can confirm we see a number of emails have been sent to your registered email address. Our team has also just reached out to you via email so please take a look (check your spam folder too) and respond to the notification email so our team could assist you further. Thank you.

~ Vladimir
Upwork

Is it that hard for Upwork to fix the SPF record?

I'm having a similar problem.  I created an account but accidentally put a typo in my email address.  Every time I enter my correct email in the "change my email" field and then hit "Update & Resend," I get an error that says, "This almost never happens, but something went wrong.  Please try again later or contact customer support for assistance."  I've also just tried to give up on my original account and create a new one with the right email address, but I get the same error code when I try to send a verification email for my new account.

 

Also, the link for customer support on the error code just redirects back to the email verification page, so I don't have any way of creating a new ticket.  This is especially frustrating because I'm trying to start a new gig with a new employer.

Hi Angela,

 

This usually happens if there is already an account with this email address but it may have been closed. Could you please click on my name and send me a private message with the email address you are trying to use?

~ Valeria
Upwork

I am also having the same issue as everybody else in this thread. I have definitely entered the correct email address, I have re-sent the email on multiple occasions and I have triple checked my spam/trash folders in case the email had slipped through the net. Would it be possible for a member of the team to manually verify my email address please?

 

Thanks in advance.

Hi Jack,

 

Please try resending the verification email again and check your junk and spam folder, if further help is needed let me know. Thank you.

~ Goran
Upwork

Hello

 

I have the same problem, I typed in the correct email address, but no mail has been recieved. I checked spam folders also. Tried to resend multiple times and I get the error "You've reached your verification email limit. If you need to send additional verification emails, please try again in about an hour."

 

Any help? Thank you

Hi Even,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your mail as well and you can continue correspondence with our team via email.

 

Thank you.

~ Aleksandar
Upwork