I'm having a similar problem. I created an account but accidentally put a typo in my email address. Every time I enter my correct email in the "change my email" field and then hit "Update & Resend," I get an error that says, "This almost never happens, but something went wrong. Please try again later or contact customer support for assistance." I've also just tried to give up on my original account and create a new one with the right email address, but I get the same error code when I try to send a verification email for my new account.
Also, the link for customer support on the error code just redirects back to the email verification page, so I don't have any way of creating a new ticket. This is especially frustrating because I'm trying to start a new gig with a new employer.
This usually happens if there is already an account with this email address but it may have been closed. Could you please click on my name and send me a private message with the email address you are trying to use?
I am also having the same issue as everybody else in this thread. I have definitely entered the correct email address, I have re-sent the email on multiple occasions and I have triple checked my spam/trash folders in case the email had slipped through the net. Would it be possible for a member of the team to manually verify my email address please?
Thanks in advance.
I have the same problem, I typed in the correct email address, but no mail has been recieved. I checked spam folders also. Tried to resend multiple times and I get the error "You've reached your verification email limit. If you need to send additional verification emails, please try again in about an hour."
Any help? Thank you
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your mail as well and you can continue correspondence with our team via email.
Learn more about our awesome Community member Lisa!Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More
Beginning Your Freelancing Journey on UpworkLearn More