Verification of my account

[egaruth]

Hi Elque,

Could you please provide more information so that we can assist you accordingly? Thank you. 

[elque]

Hello,

I need to verify my bank account.
The System was asking me to enter 2 Transfer amounts to verify the bank
account.
I had understood that I was going to put 2 values under USD 10,00 and you
would make a transfer to test the account.
Then I understood that I was supposed to put the 2 values I already
received in my account to finalize the verification of the bank account.
As I put 3 x the wrong amount, the system blocked and asked me to contact
support.

I received 2 transfers in my bank account:

1 - 0,02
2 - 0,01

Attached is the document that proves that I received these amounts.

Could you unlock it for me to do the verification correctly?

Thank you very much in advance!

Best Regards,
Elque Roepke

[djondinium]

Hi Elque,

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

Thank you.

[elque]

Hello,

when it will be?

I have to solve this problem in order to receive payments.
The next one would be for 16.09.2020.

Thank you in Advance for your Feedback!

Best Regards,
Elque Roepke

[djondinium]

Hi Elque,

One of our agents already reached out to you via this support ticket.

Thank you.