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Verification problem

Active Member
Pavel K Member Since: Nov 8, 2018
1 of 3

Helllo guys! 
My friend **Edited for community guidelines** asked to help him with verification problem. 

His account was blocked after passing identity verification without explaining the reasons. Also he's haven't possibility to contact support or write on the forum to get answers and help. Before blocking, he's completed several tasks. But the payments was frozen due to verification.

I have been working for upwork for a long time and I'm ready to vouch for the honesty of my friend, and experienced developer, **Edited for community guidelines**

So I'd like to ask you guys, what should he do in this situation?

Bojan S Moderator Member Since: Mar 9, 2018
2 of 3

Hi Pavel,


Unfortunately, we won't be able to discuss your friend's account status in the Community, for privacy reasons. We hope you understand. Please, check out this help article for more information about the most common reasons for freelancer account holds.

~ Bojan
Active Member
Pavel K Member Since: Nov 8, 2018
3 of 3

Hi Bojan! Thanks for your reply, but how we can help him ? Who to contact ?
Regards, Pavel.