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Verify ID

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Active Member
Kelley M Member Since: Jan 23, 2020
1 of 4

I went through the verification process and received an email from UpWork stating my ID has been reviewed and accepted on December 14, 2019. 

 

I went to submit a proposal tonight (January 23, 2020) and I get a message that my ID needs to be verified.  I tried to go through the process again, but it keeps saying my name does not match my ID and I've reached the maximum attempts.  This is the same problem I had back in December. 

 

How can I get this fixed permanently so I can begin submitting proposals?

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Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Kelley, 

Let me go ahead and check this with the team and I'll get back to you once I have more information. 


-Avery
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Avery O Moderator Member Since: Nov 23, 2015
3 of 4

Hi Kelley, 


It looks like the name you have on your Upwork account does not match the ID you submitted last month. Did you update your name to a variation of your name? 

In the meantime, I have shared this with the Customer Support Team so that they can assist you further with your concern. 


-Avery
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Kelley M Member Since: Jan 23, 2020
4 of 4
I tried all kinds of stuff including listing my last name first so it would match my ID. I havent changed anything since it got verified last month.

I'd like to change my name to what it actually is, and tried that tonight, so we shall see.
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