Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Verify video call with passport/identity card(goverment) id

Highlighted
Active Member
Martin P Member Since: Feb 2, 2019
1 of 3

Hello,

 

Today,  I changed my profile picture and out of nowhere I received :

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent.

 

I did a video call one month ago didn't know what was the reason to appear back then too?

It is annoying , if always when I change something on my profile to make a video call.

 

Now I want to know is it possible to verify this video call with passport/identity card id or image of it and if it is how can I do it, because I was looking for some link, but didn't find any? So if there is no link to it, I would like  someone from the support or whoever to send me a request to verify through it , if it is possible.

 

Regards!

 

Community Guru
Cray H Member Since: Jul 21, 2018
2 of 3

Hi Martin,

 

One of our team members will reach out to you shortly to assist you in getting your account fixed. Appreciate your patience and understanding.

 

- Mary
Untitled
Highlighted
Active Member
Martin P Member Since: Feb 2, 2019
3 of 3

Thank you for the quick response as well as for the fast help!

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS