Hi Thanks for your time!!
I will like to know if this Exchange rate is real??
"Last Upwork exchange rate 2.0000 COP/USD as of Mar 30, 2017 13:00 UTC"
i'm extremely disappointed and frustrated, this is a total Scam Rip Off, i Cant understand how you do this to your workers
How its possible you are stealing more than 30% of the money i earned??
i will give and example:
at the moment of writing this message the Official exchange rate for USD/COP is 2872.34
this official exchange rate is applied by my bank if i receive a transaction in USD
So if i withdraw 100 USD i should receive at least 287.000 COP BUT WITH YOUR EXCHANGE RATE I WILL RECEIVE ONLY 200.000 COP
this means i lost 87.000 COP that is 30 USD
so i just lost 30 USD the 30% of my money
is this real?? i will lost all my money if use bank transfer??
Please Dont insult me or lie to me with dumb answers
USD/COP exchange rate has never been lower than 2700 in more than one year, so dont tell this fluctuate and lies like that
What i want to know is if this Exchange rate will be reviewed or if you will simply continue to STEAL 30% of every worker money??
please be direct and sincere, so we dont loose more time, i will close my account immediately
WILL NEVER BE PART OF THIS SCAM
ITS TOTALLY UNACCEPTABLE YOU ARE STEALING 30%
Solved! Go to Solution.
Thanks a lot for your fast and good support!!
finally it was you and your facebook community manager that helped me
The problem is your platform is displaying wrong exchange rates
i still see 2000 instead of 2736.33
I talked with several support agents, and it seems this issue was elevated to payments team so they can fix it
and hopefully no other person on upwork has this problem never again
I also want to let you know whoever is managing your facebook page did a great job helping me while your support center was extremely bad it was very frustrating they didnt help at all, and that finally the answer was on a forum and on facebook
**Edited for community guidelines**
Could you please click Get Paid button again and check the amount displayed for the most recent withdrawal rate now? Could you please provide a screenshot of the rate you see now?
Hi Valeria thanks for your good support
I just double checked again, and i Confirm the problem Persist
As we found out this morning with the facebook page chat support:
It seems the problem only happens when you are editing the payment method it still shows 2.0000 (notice the weird punctuation and 4 zeros)... but when I Click on the "Get Paid" button it shows the good exchange rate of 2736.66
**Edited for community guidelines**
Pablo, thanks for clarifying that the error in on the "Edit Payment Method" page. Our engineers are working to fix it.
Sorry about the confusion in the support ticket. I believe the agent was looking at the Get Paid page just like I did when I first saw your post.
I think you are right, maybe support center didnt saw the problem when i first wrote about it, since they didnt see the 2.0000 exchange rate, they tought the rate was good so they were reassuring several times the exchange rate was good so i was very worried about it .... Shelley and Raymond were cool, Shelley just answered and she just found the problem too, i also apologized to them
since it was my first time using bank transfer, I never clicked on "get paid" button cause i was affraid i was gonna get the wrong exchange rate. I didnt even knew you could see the exchange rate on the "get paid" page
Maybe its a problem with COP currency only?
Cause Support told me that they didnt get any other reports of this problem
Thanks a lot for your help
I just check and the problem persist, i still see 2000 in the "edit payment method" page
But you can go to the "Get Paid" page, and you will see the actual exchange rate of 2709.735
is not the best exchange rate but at least its not 2000
must be a big bug on the platform since its been several days and not yet fixed
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