Just virified my profile. I talked to the support and they sent me a link to the video chat. Nothing special. 2 questions, 2 answers and it is done. Why do you think it is a scam. You are talking to CS who sends you the link. That link is not sent you from google hangouts.
I've come to trust my nose. If the milk smells funny, I won't drink it no matter what the date on the side of the box says.
When Upwork says that they want to verify my address / identity and they take me outside of Upwork and don't do anything that actually verifies my address / identify, I have to wonder what's going on.
I don't think it's a scam. But it does smell funny.
And it doesn't have to be done via 3rd party video (with horrible audio). I was able to verify by sending them a copy of a photo ID.
Hello, I just had the same thing happen to me and I just finished the chat. How will i know when my account is verified to apply for jobs again? The only email I have as of now is the transcript of the video call and them thanking me for contacting them...
I'm sorry you didn't feel like the process of profile verification was trustworthy. I'll share your feedback with the team. As Preston and others have noted already this is one of several initiatives we at Upwork launched to ensure trust on the platform.
We are using third-party video conference platform for the video chat, just like we use third-party platform for our customer support, skill tests, etc, to make the process more efficient.
I'm sorry it confused you and I hope you'll be able to complete your ID verification soon.