I have been asked to do a video verification. I got a warning on the website asking me to do it, and it comes with the following link: https://support.upwork.com/hc/en-us?action=verify-profile.
That link does not work, it takes me to this general page https://support.upwork.com/hc/en-us
It does not begin the video verification. I don't have any e-mails asking for a verification as well. I checked every single folder, spam and deleted included.
I tried using the link with different browsers, specifically Chrome and Firefox. I deleted cache and cookies in both of them and still nothing. I also tried with my phone, but I'm still unsuccesful.
Can you please help me with my video verification?
I opened ticket #24993779 yesterday but have gotten no help whatsoever.
Note: I don't have a webcam but I can make the video call using my phone