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Video Verification Link Doesn't Work

Active Member
Ernesto Carlos E Member Since: Mar 22, 2019
1 of 2

I have been asked to do a video verification. I got a warning on the website asking me to do it, and it comes with the following link:


That link does not work, it takes me to this general page

It does not begin the video verification. I don't have any e-mails asking for a verification as well. I checked every single folder, spam and deleted included.


I tried using the link with different browsers, specifically Chrome and Firefox. I deleted cache and cookies in both of them and still nothing. I also tried with my phone, but I'm still unsuccesful.


Can you please help me with my video verification?


I opened ticket #24993779 yesterday but have gotten no help whatsoever.


Note: I don't have a webcam but I can make the video call using my phone

Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Ernesto,


Our team will assist as soon as possible directly on your ticket. Thank you.