Kat and Amy,
It looks like both of you have already completed the verification and your accounts are resumed. Sorry if you ran into any issue.
It was just a bit frustrating as it interrupted a client communication -- so I was, admittedly, a bit cranky haha!
But, yes, it finally went through.
I'll be honest, this really worries me. I do not typically get email from Upwork so what if they want to do a video verification and I never get the email requesting this?
Imma get suspended
No need to worry. Freelancers don't get suspended because of video verification anymore. Only the ability to send proposals is temporarily limited.
You get emails about support tickets updates, don't you? Please, let me know if you don't receive those to the email address you registered with Upwork.
Well, that's a relief!
The email receipt issue is a little strange. Bulk mail I never get (the holiday greeting this year, announcements, etc.). I probably get 1/3 of the support ticket responses that I'm expecting, so that's a little better.
However, if I get a direct email from an individual from Upwork, those come through fine.
I've been alerted that I can't submit proposals without video verification, and yet I can't get anyone to connect with me on chat. I called support, who told me that I need to deal with chat to complete the process.
WHAT AM I SUPPOSED TO DO??
Hi Valeria K and hi everyone!
Yesterday, I received a message on video verification (on Upwork), but I never got any email (or ticket) with further instructions. In fact, I never get any emails from Upwork. Anyway, I wanted to know what I'd need for this video chat in order to verify my identity. I have scans of my ID, my degree, work certificates. I don't know if I'll be asked to show scans of tax bills with my name on them, scans of my Payoneer debit card, etc. I mean, I don't want to start the video chat just to find that I don't have certain documents, that I don't meet the requirements. I don't want to make anyone waste their time.
Kind regards and remain,
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