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Video Verification....

Active Member
Neha B Member Since: Nov 20, 2015
91 of 166

Dear Goran,

I absolutely Love Upwork for everything they are doing to make the platform free from scammers. 

I don't mind doing Video Verification again but Just wanted to share my experience And was a little worried when I saw that notification.

I will go ahead do the needful.

Thank you.

Community Guru
Maria T Member Since: Nov 12, 2015
92 of 166

Hi Avery,


I have not received any messages to verify my identity but I have some doubts, in case at any moment I receive it.
The first thing is that I do not speak English, I can read it and write it with a little time. How will I understand the person on the other side of the camera?
And if I do not have a camera? How the verification would be done.

All this to be prepared in case I get one of those messages.

Active Member
Mehwish U Member Since: Mar 20, 2017
93 of 166

I already did it but now i get a email for video verification 

Joanne Marie P Moderator Member Since: Nov 26, 2017
94 of 166

Hi Mehwish, 


I checked your account and I can see that our team already reached out to you via email with a link to proceed with the video verification process. Kindly follow the link shared by our team so that you can complete this step. If you have any questions or need assistance with, please feel free to respond back to the ticket and the agent will assist you directly.

~ Joanne
Community Guru
Kat C Member Since: Jul 11, 2016
95 of 166

@Tiffany S wrote:

@Garnor M wrote:

Hi Tiffany,

We don't want to disrupt your business, particulalry if you're a good freelancer with experience. That said, temporarily stopping the ability to submit new proposals is an action we know will ensure completion of the video verification request. We'll work on improving the process on our end, so the verification can happen more efficiently. 

 I can understand the need to incentivize compliance, but perhaps a few days of lead time--instead of shutting it down and then asking, saying "schedule by XX to avoid interruption"?

Well. I have to say I was flummoxed a bit by the "do this now." I understand Upwork's reasoning. On the other hand, freezing the proposals process for experienced freelancers with many simultaneous contracts--and I didn't know if that meant clients couldn't send me invites as well, meanwhile I was in mid invite from a client--did create some panic.


I missed a doctor's appointment because CS was having a technical glitch with channeling me to the correct person for the video verification. And, well, I need to be able to send proposals (and receive invites--though are invites also halted?). I'm merely bringing up the human element to consider in streamlining the process? 


Believe me, I'm glad the Upwork Team is installing checks and balances to lessen fraud/scams. I know the "DO THIS NOW OR ELSE" hastens compliance. Maybe allowing more time for compliance?


Community Guru
Amy T Member Since: Jan 31, 2013
96 of 166

I must confess that I was caught off guard as well. I was in the middle of an interview and trying to wrap up a few time critical projects. Like Kat, I was unsure how it was going to affect my job interviews and invites so I had to drop everything to take care of it. 


I had to apologize to the rep though, I was not presentable for the video verification....battling a cold, no makeup and hair sticking up everywhere. No doubt that is why it took her a second or two longer to verify who I was.


All in all my video verification went smoothly. I didn't run into any hiccups. It took maybe 10 minutes tops. However, it was awful timing.

Active Member
Dima A Member Since: Feb 18, 2017
97 of 166

More than 10 times I contacted the support asking me to make a video call, the only thing they did was asked me for my email address or login ,and once I sent it they immediately ceased to engage in dialogue, and an hour later was in the message was a status of "resolved", leaving me without a single response. 3 days already without an opportunity to respond to the projects.

Community Guru
Preston H Member Since: Nov 24, 2014
98 of 166

Maria : the video verification is not an English test. They asked me my name and my address. I don't think you will have any problem answering their questions.

Community Guru
Maria T Member Since: Nov 12, 2015
99 of 166

Thanks Preston, this reassures me.


I did not think it was an English test but, if you ask me a couple of questions, beyond my name and my address, I will look so stupid that you will not recognize me 🙂

Active Member
Charu B Member Since: Aug 26, 2017
100 of 166

hey. finally sm1 who got the verification process finished.

i m still struggling since one week... Woman Mad