I absolutely Love Upwork for everything they are doing to make the platform free from scammers.
I don't mind doing Video Verification again but Just wanted to share my experience And was a little worried when I saw that notification.
I will go ahead do the needful.
I have not received any messages to verify my identity but I have some doubts, in case at any moment I receive it.
The first thing is that I do not speak English, I can read it and write it with a little time. How will I understand the person on the other side of the camera?
And if I do not have a camera? How the verification would be done.
All this to be prepared in case I get one of those messages.
I checked your account and I can see that our team already reached out to you via email with a link to proceed with the video verification process. Kindly follow the link shared by our team so that you can complete this step. If you have any questions or need assistance with, please feel free to respond back to the ticket and the agent will assist you directly.
@Tiffany S wrote:
@Garnor M wrote:
We don't want to disrupt your business, particulalry if you're a good freelancer with experience. That said, temporarily stopping the ability to submit new proposals is an action we know will ensure completion of the video verification request. We'll work on improving the process on our end, so the verification can happen more efficiently.
I can understand the need to incentivize compliance, but perhaps a few days of lead time--instead of shutting it down and then asking, saying "schedule by XX to avoid interruption"?
Well. I have to say I was flummoxed a bit by the "do this now." I understand Upwork's reasoning. On the other hand, freezing the proposals process for experienced freelancers with many simultaneous contracts--and I didn't know if that meant clients couldn't send me invites as well, meanwhile I was in mid invite from a client--did create some panic.
I missed a doctor's appointment because CS was having a technical glitch with channeling me to the correct person for the video verification. And, well, I need to be able to send proposals (and receive invites--though are invites also halted?). I'm merely bringing up the human element to consider in streamlining the process?
Believe me, I'm glad the Upwork Team is installing checks and balances to lessen fraud/scams. I know the "DO THIS NOW OR ELSE" hastens compliance. Maybe allowing more time for compliance?
I must confess that I was caught off guard as well. I was in the middle of an interview and trying to wrap up a few time critical projects. Like Kat, I was unsure how it was going to affect my job interviews and invites so I had to drop everything to take care of it.
I had to apologize to the rep though, I was not presentable for the video verification....battling a cold, no makeup and hair sticking up everywhere. No doubt that is why it took her a second or two longer to verify who I was.
All in all my video verification went smoothly. I didn't run into any hiccups. It took maybe 10 minutes tops. However, it was awful timing.
More than 10 times I contacted the support asking me to make a video call, the only thing they did was asked me for my email address or login ,and once I sent it they immediately ceased to engage in dialogue, and an hour later was in the message was a status of "resolved", leaving me without a single response. 3 days already without an opportunity to respond to the projects.
Thanks Preston, this reassures me.
I did not think it was an English test but, if you ask me a couple of questions, beyond my name and my address, I will look so stupid that you will not recognize me 🙂
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