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Video Verification....

Active Member
Caitlin K Member Since: Mar 6, 2019
131 of 139

My profile is on hold pending video ID verification, but I can't find where to complete this task. Clicking the link in my email just takes me to the Upwork FAQ page, and the FAQ tells me to click the link in my e-mail. Stuck in a loop...

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
132 of 139

Hi Caitlin,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Ben Y Member Since: Apr 29, 2019
133 of 139

Hey Upwork. Please check my profile. No agent could verify this profile.

Active Member
Ben Y Member Since: Apr 29, 2019
134 of 139

Anyone can help me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
135 of 139

Hi Ben,

 

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Ben Y Member Since: Apr 29, 2019
136 of 139

I met several agents but they said that they couldn't complete this verification.

Active Member
Ben Y Member Since: Apr 29, 2019
137 of 139

Can't resolve this issue? Can you check my tickets for the verification?

Active Member
Ben Y Member Since: Apr 29, 2019
138 of 139

Nobody can help me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
139 of 139

Hi Ben,

 

I checked and it looks like our team has already provided an update on your support ticket.

 

In order to lift the hold placed on your account, you will need to complete the verification process following instructions shared by our team.

 

Once you are ready to proceed with the verification process confirm that with our team and our agent will follow up to guide you through the process and advise you directly about your verification process.

 

Thank you.

~ Bojan
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