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Video Verification....

thefalife
Active Member
Karalee M Member Since: Apr 19, 2020
161 of 166
I’ve tried three different browsers. This is a little ridiculous. If you put these identity requirements in place, the process should be streamlined and much less of a hassle than it is.
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
162 of 166

Hi Karalee,

 

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
z3oluvcsi
Active Member
Mark G Member Since: Jun 30, 2020
163 of 166

I also have the same problem. It is neither working on any web browsers of my laptop and including my smartphone. everytime I hit "start chat" on the identity verification page, it redirects to the main upwork help screen. I am unable to create a support ticket either.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
164 of 166

Hi Mark,

 

Could you please try to start the process via Firefox? If you have already tried let me know here and our team will assist you further. Thank you.

~ Goran
Upwork
afamonyeogulu
Active Member
Afam O Member Since: Mar 28, 2019
165 of 166
I am having the same video verification issue, please what is the solution.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
166 of 166

Hi Afam,

 

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

 

If the issue persists let us know.

 

Thank you!

~ Bojan
Upwork
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