I also have the same problem. It is neither working on any web browsers of my laptop and including my smartphone. everytime I hit "start chat" on the identity verification page, it redirects to the main upwork help screen. I am unable to create a support ticket either.
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
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