Could you please confirm you're checking your Upwork-related email, and the notifications are not in your spam or junk folder?
You can also access the notification from your Help Center page > My Requests or use this link. Please let me know if you were able to access the ticket and verify your profile by following the instructions our agent shared yesterday.
my account is currently on hold as well. What bothers me is that is the second time I have to go through the video verification project? Why is that?
The first verification was completed a few months ago yet here we are again.
I've tried to contact the help desk but they've only apologized for the inconvenient. I'd really like to hear an explanation because I'm perfectly fine with a one-time verification... but two times in a single year? Unnerving to say the least.
And I've also found out that my webcam doesn't work, so I really don't know what to do.
Any help would be much appreciated.
When does Upwork ask users to take a Video Verification?
I have heard this for the first time. And I didn't get such email from Upwork yet.
I will have to do it sooner or later?
The video-chat verification is something that the team is gradually rolling out to more freelancers. You will have to complete it once you get notified but I am not sure as to the timing of when it should happen.
I have two issues below,
2. while bidding, -> it shows, video verification is pending
Due to above error, i'm unable to bid from my profile.
I request to arrange video verification.
Agency Name : Softices
I have accidently deleted my video verification email and now I have no idea how to verify my account. The submit proposals button is disabled as well. Any help would be greatly appreciated.