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datasciencewonk
Community Member

Video Verification....

Guys...

 

If you're going to place accounts on hold for video verification...it's probably a good idea to make sure your CS knows how to go through the process?

 

 

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Kat and Amy,

 

It looks like both of you have already completed the verification and your accounts are resumed. Sorry if you ran into any issue.

~ Valeria
Upwork

View solution in original post

167 REPLIES 167

Hi,
I completed video id verification. It is more than 48 hours I have completed my video id verification. But till I have not received any email or notification regarding my account temporary hold is lifted or not. How can I assure about my account temporary hold status.

Hi Ratipriya,

 

I checked with the team and they confirmed that the temporary hold on your account has already been lifted. Thanks!

~ Joanne
Upwork

Hi can you send me a video verification?
aocumen
Community Manager
Community Manager

Hi Evan, 

It doesn't look like you're being requested to verify your profile through a video-chat verification. If the team finds the need to do so, they will reach out to you through an email with instructions on how you can complete your verification. 

 

Let me know if you need further help with anything!


~ Avery
Upwork
aviderim
Community Member

I had a verification call on my account, I'm still waiting for a response after a week. I even finished a job for a client but can't get my earnings because my account is on hold. I even had to create this account to post here since can't access customer support. What is going on?

aocumen
Community Manager
Community Manager

Hi Joel, 

It looks like our Social Support Team is currently assisting you through a Twitter, and Facebook private message. I will recommend that you continue communicating with them through the private messages so that they can assist you with your account. 

As a gentle reminder, please close this new account to comply with the Upwork Terms of Service as users are not allowed to have more than one account on Upwork. 


~ Avery
Upwork

How and Why?

Hi Abdullah,

 

Once it is requested our team will reach out to you via ticket with detailed instructions on how to complete this short process. At the moment you don't have any pending requests to complete our video verification process. Thank you.

~ Goran
Upwork

screencapture-upwork-ab-identity-verification-2021-01-08-20_15_21.png

Hi! I am a new member here, and I have an issue with my video verification process. I've already

verified my government-issued ID, but I am unable to initiate the video verification call. I'm using Ubuntu 20.04 together with the latest version of Google Chrome.

Hi Jeffrey,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

Hi,
I have been facing the same issue. At first my profile was kept on hold. After uploading my ID and selfie, it, now, asks for video verification! How to finish that?
Thanks

Hi Adeel,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
cupidmedia
Community Member

I just wanna know why on earth Kat C, who is currently the featured contributor on the forum, was subjected to an identity review at all???

datasciencewonk
Community Member

@Jennifer Thank you ๐Ÿ˜Š

Well...honestly.....that did briefly cross my mind as well LoL.

I asked CS if this was widespread, meaning everyone was eventually going to need to do it on the FL side, and if I recall correctly their answer was affirmative.

I remember reading the thread announcing the policy. But with the work hurricane underway for me, I don't remember if this was an "everybody" situation.

So. Yeah. When I saw the email in between communications with my clients, I was a slightly frustrated. And then complied (three times until the link to the verification person was operable). ๐Ÿค“


@Kat C wrote:
@Jennifer Thank you ๐Ÿ˜Š

Well...honestly.....that did briefly cross my mind as well LoL.

I asked CS if this was widespread, meaning everyone was eventually going to need to do it on the FL side, and if I recall correctly their answer was affirmative.


 If it's going to be a platform norm and isn't triggered by a problem, then it seems the appropriate thing to do would be to give a person a week's notice or so to get it taken care of rather than suddenly say "So, you can't submit any more proposals until you drop everything and attend to this thing we never asked you for before."

How does this video verification work exactly?

 

If I do not own a laptop computer with a built-in camera, do I really have to go out and buy a webcam?

Hi Kat and Jennifer,

Video verification is something that's gradually rolling out to more freelancers. Thanks for completing this step.

 

We've also been really impressed with Kat's involvement here in the Community, we just had to make sure she was real. Smiley Wink


@Garnor M wrote:

Hi Kat and Jennifer,

Video verification is something that's gradually rolling out to more freelancers. Thanks for completing this step.

 

We've also been really impressed with Kat's involvement here in the Community, we just had to make sure she was real. Smiley Wink


LOL!

 

Thanks, Garnor.

 

I suppose my self-proclaimed "Vulcan-ism" can raise suspicions.

 

::::raises right eyebrow inquisitively:::::

 

Smiley LOL 


@Kat C wrote:

@Garnor M wrote:

Hi Kat and Jennifer,

Video verification is something that's gradually rolling out to more freelancers. Thanks for completing this step.

 

We've also been really impressed with Kat's involvement here in the Community, we just had to make sure she was real. Smiley Wink


LOL!

 

Thanks, Garnor.

 

I suppose my self-proclaimed "Vulcan-ism" can raise suspicions.

 

::::raises right eyebrow inquisitively:::::

 

Smiley LOL 


 Kat you should have been all like "DON'T YOU KNOW WHO I AM?"


@Jennifer D wrote:

@Kat C wrote:

@Garnor M wrote:

Hi Kat and Jennifer,

Video verification is something that's gradually rolling out to more freelancers. Thanks for completing this step.

 

We've also been really impressed with Kat's involvement here in the Community, we just had to make sure she was real. Smiley Wink


LOL!

 

Thanks, Garnor.

 

I suppose my self-proclaimed "Vulcan-ism" can raise suspicions.

 

::::raises right eyebrow inquisitively:::::

 

Smiley LOL 


 Kat you should have been all like "DON'T YOU KNOW WHO I AM?"


I was scurrying around to either boot up my laptop or find a webcam that actually worked when I plugged it in to my desktop LOL.

 

And then a client had sent me an invite and I was on the phone with the docs office trying to move my appointment. 

 

I wish there were some magical freelancer powers that automatically placed me in the "do not disturb she's busy helping UPwork make money" category.

 

But, like everyone else, it was my turn for "YOU MUST COMPLY."

 

::::I think I spent too long in theater in high school:::::

 

venktesh
Community Member

Hello Mods,

 

I have been an active member on Upwork since 2009. This morning, I found that I can not submit proposals and then I discussed the same with a support member. He told me to verify my identity. They have given me 2 options, either video or document submissions. I submitted my Govt issued document for the verification and finished the process.

 

Can you please check and let me know when can I resume? I am feeling really helpless at the moment.

 

Please check and let me know.

 

Sincerely yours,

Vikas 

vladag
Community Manager
Community Manager

Hi Vikas,

 

Our team will review the documents you submitted recently and post an update on your main ticket. Please refrain from creating additional tickets in order to avoid unnecessary delays and keep the conversation in one place.

~ Vladimir
Upwork
tlsanders
Community Member

Vlad (or other moderator), are you able to explain why this process is being rolled out in a way that cripples freelancer's ability to submit proposals without warning rather than in an orderly manner that would allow time to schedule the verification before the ability to submit proposals was frozen?

Hi Tiffany,

We don't want to disrupt your business, particulalry if you're a good freelancer with experience. That said, temporarily stopping the ability to submit new proposals is an action we know will ensure completion of the video verification request. We'll work on improving the process on our end, so the verification can happen more efficiently. 


@Garnor M wrote:

Hi Tiffany,

We don't want to disrupt your business, particulalry if you're a good freelancer with experience. That said, temporarily stopping the ability to submit new proposals is an action we know will ensure completion of the video verification request. We'll work on improving the process on our end, so the verification can happen more efficiently. 


 I can understand the need to incentivize compliance, but perhaps a few days of lead time--instead of shutting it down and then asking, saying "schedule by XX to avoid interruption"?

As asked before: What does this actually entail? So I have to go out and buy a webcam now?

Hi Kim,

 

You can use a webcam or mobile device with a camera to complete verification. If you can't use a camera at all, the team could offer ID verification as an alternative. 

~ Valeria
Upwork

You can use a webcam or mobile device with a camera to complete verification. If you can't use a camera at all, the team could offer ID verification as an alternative. 

 

As it's "could" offer ID verification, rather than "would" offer it, I assume that means that the team might refuse to do so and therefore the simple answer seems to be "yes" - I have to buy a webcam ๐Ÿ˜ž

Kim,

 

If you are asked to verify your profile but are unable to use video, please let the team know. They will assist you and offer alternative solutions without you having to buy a web camera if you don't want to.

~ Valeria
Upwork

Hi Mam

 

If i do video verification than i do not need send scan docement and id  ?

for video verification what docemnt i need ?

can i use any simple web cam for this video chat

Thanks

Hi Ali,

 

I see the team has already gave you a secure link for ID verification and you were able to open it. You can use the link to verify your identity.

~ Valeria
Upwork

Hi

 

Do you mean video verification link ?

Yes, Ali. You should be able to verify your identity via the video verification link. Please make sure that you have your webcam and mic ready. 


~ Avery
Upwork

Yes.....

Thank you so much for help i use this link and all is approved now

 

bc94
Community Member

I have already done the video call thingie, but I was wondering...will I be required to provide any additional documents in the future?

 

Edit: Im not sure if it's just me, but my reply is in the middle of the thread lol I apologize for that I am new to Upwork community discussions

Hi Reem,

 

You won't need to complete video verification again. There could be instances when the team could request you to provide some documents for verification and you'll be notified about it. You can find more information about those situations here

~ Valeria
Upwork

Dear Valeria.

Long time no see.

So far I tried for video test several times.

I clicked "verify profile " button and used direct video chat link that agent send to me.

And I cleared all cache and historyies and even use another browsers(chrome, safari,opera,firefox, even IE).

But I didn't get result.

Pls help me.

Now I can never work almost 1week.

And I worry that my account is suspended after next week.

BS.

Wang

Hi Dasan, 

We're sorry for the inconvenience. We'll follow up with the team so that you can complete your video verification. Please expect an update on the ticket you have with the team. 


~ Avery
Upwork

Hi,

 

How can I complete the video verification,if I don't received any email link for the verification. If I used the link in my upwork profile it just redirect me from my feed. Please help I have restriction for almost 2 weeks.

 

Thanks

 

 

Hi Bernadette Grace,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
Upwork
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