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ยป Forums ยป Freelancers ยป Video Verification....
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datasciencewonk
Community Member

Video Verification....

Guys...

 

If you're going to place accounts on hold for video verification...it's probably a good idea to make sure your CS knows how to go through the process?

 

 

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Kat and Amy,

 

It looks like both of you have already completed the verification and your accounts are resumed. Sorry if you ran into any issue.

~ Valeria
Upwork

View solution in original post

167 REPLIES 167
vladag
Community Manager
Community Manager

Hi Muhibur,

 

profile verification can't be requested but our team will follow up with you in the near future and share instructions for verifying your profile.

~ Vladimir
Upwork
stubs
Community Member

I recently went through with the video verification process (it was approximately 2 or 3 days ago).  How long before I can start to submit proposals to projects again?  I have been checking back on Upwork pretty regularly and I still see that submitting to some jobs in my feed is currently not an option for me.  

 

Does it have anything to do with my answering a verification question incorrectly, even though it had nothing to do with the subject matter I freelance in?  

 

 

Hi Aaron,

 

Thanks for completing the verification. Could you please try submitting proposals again?

~ Valeria
Upwork

All fixed now.  Thanks for the assistance!

jmlaidlaw
Community Member

@Aaron --

 

You may have been asked to do video verification because a Google search of your profile picture produces Linked-In pictures (exact duplicates of your profile photo) for no fewer than NINE different linked-in accounts. Initials for the accounts are: J.P., M.S., N.H., R.W., V.C., A.C., J.L., I.D., and M.P.  

 

Since you passed a video verification, I can only assume that you are the "original." I suggest you try to figure out who the nine fakes are, and why and how they are using your profile picture.

marnoda
Community Member

Hi,
I completed video verification about 6 hours ago but I still can't submit proposals. Can you tell me what is the reason?

vladag
Community Manager
Community Manager

Hi Noda,

 

Our team will follow up with you soon and update you directly regarding your profile status.

~ Vladimir
Upwork
annakan
Community Member

Hey guys!

I'm new to the Upwork, been here for a few months and actually got a job proposal just a few days ago.

Completed a video verification about 3 hours ago and it seems my account is still frozen or something.

Can you please tell me, what's the reason? Do I have to wait up to 48 hours? ๐Ÿ™‚

Surely, my work can wait even longer... I've already interrupted it because of all the video verification process.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Anna,

Our team will update your ticket soon, you can post your questions about the status on your account on your ticket. Since private information are involved we would not be able to discuss them publicly.

~ Goran
Upwork

Hi. I passed the video verification about half a year ago. Now my profile suspended again.Can you find out the reason?

Hello Dasha,

 

I just checked your account and I can see that your account isn't suspended. Could you please give us some more details about your concern? Thank you!


Untitled

This video verification process is shocking. I got my first job, Upwork puts my account on hold then demands video verification. I'm pretty sure that screws my first job. Thanks for nothing!!!!!!!

 

The stupid question they asked me wasn't a proper question. What is space padding in html? I asked if they meant padding or margins as space padding is not a proper html term. Try looking it up in Google - its not an html command, css command or standardised term. They couldnt answer me and wont tell meif me saying its not a porer html term maeans i pass, fail or what.

 

I have to wait 24 hours - my first job is probably screwed. If they had emailed me for video verification and needed na answer with 24 to 48 hours or else I'ld be on ghold I could maybe understand that but to screw my acocunt then demand verifcation. That;s just plain dumb, rude, stupid, unprofessional, unhelpful, hurtful, idiotic ....

aocumen
Community Manager
Community Manager

Hi Shane, 

I apologise for the inconvenience the video verification has caused you. Unfortunately, proposals have to be withdrawn when an account is temporarily suspended in order to avoid confusion between the freelancer and potential clients. 

 

I have noted your feedback regarding the question that was asked during the verification and will share this with the team so that we can improve the process moving forward. 


~ Avery
Upwork
vbconz
Community Member

This isn't an inconvenience - it's the antithesis of everything that Upwork is meant to do - you have destroyed a job I was working on for no cause. You are suspending peoples accounts without cause. You are putting crap in the way of people trying to work after they have been through the verifcation process. The first job I get Upwork screws. That's not an inconcenience it is a farcical sabotague of my ability to work in Upwork

 

Add to that the rude, unhelpful, chat dropping, cut and paste **Edited for Community Guidelines** who claim to be the help desk and it is five hours of my life I'm never getting back.

 

Saying it is an inconvenience down plays and belittles the pain and difficulty you have put me through and does not even begin to take into account the fact that my first job I'vbe got with Upwork has gone down the **Edited for Community Guidelines** - making my profile less desirable and affecting my ability to work at upwork in the future.

 

Instead of saying its an incoveneience why doesn't Upwork get of its backside and fix the issue. Thats what a competent, client focused professional organisation would do.

 

vladag
Community Manager
Community Manager

Hi Shane,

 

I'm sorry you're frustrated with the request to verify your profile you received recently. I reviewed the notification you received, communication and replies our agents shared on the multiple tickets and and video verification attempts you initiated. While I understand your reluctancy to proceed with verifying your profile, I can confirm our agents shared correct, timely and accurate information in your communication. Note that you need to verify your identity as per the request our team shared in order to lift the hold placed on your account and resume using it.

 

Please communicate only through the open ticket our team followed up on earlier today and follow the steps they shared in order to resolve the problem as soon as possible and continue using your account.

 

Also, I'd like to kindly ask you to review our Community Guidelines and avoid using profanity when communicating with our team or when participating in Community discussions.

~ Vladimir
Upwork
reinierb
Community Member

@Vladimir,

 

Can Upwork give me the assurance that when my turn for video verification rolls around  the CS person doing the verification will actually know something about astronomy or automotive diagnostics?   

vladag
Community Manager
Community Manager

Hi Reinier,

 

I can assure you the verification process is structured in a way to ensure the skill-related aspect of it is managed correctly.

~ Vladimir
Upwork

Hi, my account is suspended because the information on your Upwork profile is not accurate based on details gathered during our video call. As a result, we have permanently deactivated your Upwork account.

When I registered in upwork i posted old profile photo and old tax information address.
Now when i have been verified by videocalls - i said new address and probably this is a reason what i didnt pass.

I have active contract on account and dont want to lose it

 

I'm sorry for the inconvenience, Yauheni. I followed this up with the team and will get back to you with more information should I hear back from them. 


~ Avery
Upwork
71e45845
Community Member

Hi,

 

I just had a video call for verification 3 hours ago. right now I can't submit proposal to the project that i want. How long do I need to wait until my account is verified?

 

-Wilson-

Hi Wilson,

Thank you for completing the verification call. You should be receiving an update within 24 hours via a direct notification.

~Nina

Hi Nina,

 

It's been 24 hours since I had video call for verification and until now there's no notification from upwork. I would like to submit proposal. please help.

 

Thank you.

-Wilson-

Hi Wilson,

I`m sorry about the delay with this, our team will update your ticket soon. Thank you!

~ Goran
Upwork

Hi Goran,

 

Thank you for your assist.

 

-Wilson-

karuna-shankar
Community Member

Hello Mam,

 

I got a mail for video verification and I am not able to submit proposals.

 

I was trying for verifications with upwork team but still I am waiting for 2 days.

 

All upwork members are busy.

 

Please do my verfication so I can submit my proposals.

 

Regards

Hi Karuna,

 

Sorry about the delay in your video verification process. You may retry accessing the link once you're available or stay on hold and a member of the team will be with you in a few minutes. Thank you for your patience!

~ Joanne
Upwork

My profile is on hold pending video ID verification, but I can't find where to complete this task. Clicking the link in my email just takes me to the Upwork FAQ page, and the FAQ tells me to click the link in my e-mail. Stuck in a loop...

Hi Caitlin,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
Upwork
b_yorke
Community Member

Hey Upwork. Please check my profile. No agent could verify this profile.

b_yorke
Community Member

Anyone can help me?

Hi Ben,

 

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork

I met several agents but they said that they couldn't complete this verification.

b_yorke
Community Member

Can't resolve this issue? Can you check my tickets for the verification?

b_yorke
Community Member

Nobody can help me?

Hi Ben,

 

I checked and it looks like our team has already provided an update on your support ticket.

 

In order to lift the hold placed on your account, you will need to complete the verification process following instructions shared by our team.

 

Once you are ready to proceed with the verification process confirm that with our team and our agent will follow up to guide you through the process and advise you directly about your verification process.

 

Thank you.

~ Bojan
Upwork

Hello, I'm a new user of Upwork. Can you tell me how long I'll wait a notice about my video verification. I want pass my verification as soon as possible. Thanks! 

Hi Denis,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you.

~ Aleksandar
Upwork
f4c1a003
Community Member

A friend died at work, I am emotionally unstable to complete the video verification before the deadline - 2020-13-05. Please how can it be extended for additional 3days

Hi Monalisa,

 

I'm sorry for your loss. 
 
We don't have any extensions for the identity verification process. If you are not able to verify your account on the deadline specified, your account will be placed on hold. The hold will not affect any active contracts you have. You can still work, but you will need to complete the verification process before getting paid or applying to new work. 
~ Joanne
Upwork
thefalife
Community Member

Has anyone else had issues with the video verification? The button for video verification sends me to the Help Center and does NOT connect me to a video chat.

 

 

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