It doesn't look like you're being requested to verify your profile through a video-chat verification. If the team finds the need to do so, they will reach out to you through an email with instructions on how you can complete your verification.
Let me know if you need further help with anything!
I had a verification call on my account, I'm still waiting for a response after a week. I even finished a job for a client but can't get my earnings because my account is on hold. I even had to create this account to post here since can't access customer support. What is going on?
It looks like our Social Support Team is currently assisting you through a Twitter, and Facebook private message. I will recommend that you continue communicating with them through the private messages so that they can assist you with your account.
As a gentle reminder, please close this new account to comply with the Upwork Terms of Service as users are not allowed to have more than one account on Upwork.
Once it is requested our team will reach out to you via ticket with detailed instructions on how to complete this short process. At the moment you don't have any pending requests to complete our video verification process. Thank you.
Hi! I am a new member here, and I have an issue with my video verification process. I've already
verified my government-issued ID, but I am unable to initiate the video verification call. I'm using Ubuntu 20.04 together with the latest version of Google Chrome.
I have been facing the same issue. At first my profile was kept on hold. After uploading my ID and selfie, it, now, asks for video verification! How to finish that?
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