Video Verification....

[datasciencewonk]

Guys...

If you're going to place accounts on hold for video verification...it's probably a good idea to make sure your CS knows how to go through the process?

[tinker_bell3]

Hi Karalee,

I'm sorry for the trouble. Could you please retry by using a different browser? If the issue persists, please let us know so we can check further. Thank you!

[thefalife]

I’ve tried three different browsers. This is a little ridiculous. If you put these identity requirements in place, the process should be streamlined and much less of a hassle than it is.

[djondinium]

Hi Karalee,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[z3oluvcsi]

I also have the same problem. It is neither working on any web browsers of my laptop and including my smartphone. everytime I hit "start chat" on the identity verification page, it redirects to the main upwork help screen. I am unable to create a support ticket either.

[g_vasilevski]

Hi Mark,

Could you please try to start the process via Firefox? If you have already tried let me know here and our team will assist you further. Thank you.

[afamonyeogulu]

I am having the same video verification issue, please what is the solution.

[bstojadinovic]

Hi Afam,

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

If the issue persists let us know.

Thank you!

[97a7338b]

Ok