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Video Verification....

Valeria K Moderator Member Since: Mar 6, 2014
71 of 139



I'll share your feedback with the team. However, I'm afraid we won't be able to bypass our policies as verification is required in order for you to continue submitting proposals on Upwork.


~ Valeria
Active Member
Chris K Member Since: Feb 14, 2017
72 of 139



I appreciate that. However, in case it wasn't clear:

1. I've already completely verified my ID with Upwork, and

2. Video "verification" is verification of absolutely nothing.


For the reasons I've already discussed in detail, video verification is just "security theater" and obviously it's something Upwork users aren't happy with. It punishes good users, while those who aren't good users will comply by simply having someone else answer questions for them.


Upwork will reduce the average quality of its users by treating people this way.

Vladimir G Moderator Member Since: Oct 31, 2014
73 of 139

Hi Chris,


I've checked and it doesn't appear ID verification was requested for your account before. Please make sure you upload a real photo of yourself to your profile and complete profile verification, in order for our team to fully reinstate your account.

Active Member
Ryan J Member Since: Sep 23, 2015
74 of 139

Locking users out of their account to force a video call is aggressive and an invasion of privacy.

What if I'm a burn victim? What if I don't had a webcam? What if I don't want to take a shower and clean up my room behind me? What if I've got a girl lingering in my bed behind me?


Not to mention taking time out of my day, time I would rather spend working on projects for Upwork clients.


I've been a 5 star provider for oDesk/Elance and now Upwork for 10 years. They have my social security number, passport scan, bank account details, and phone number. I have been "verified" several times.

Then this. Frozen out of my account. I've got to interrupt my workflow with clients, prepare for the call. The call doesn't work. I can't hear the customer support agent, and one of my speakers is now blaring terrible feedback from a bug in the Upwork concerence call software. Dude asks me where I'm from, and what the flag here looks like.

I laugh and name 3 colors. That's it. All good now. He ends the chat, and gets to see me giggling in disbelief.

My account has been restored.

The feedback in my speaker doesn't stop with the end of the call, so I've got to shut down Chrome, After Effects, Photoshop, Word, Excel, Parallels, and a dozen other programs so I can restart my computer.

Thanks for the 30 minute interruption.

PS - Can I force a video call from Upwork, demanding them to verify that someone is actually managing this mess? I really would like to see the face of the person in charge over there.

Valeria K Moderator Member Since: Mar 6, 2014
75 of 139

Hi Ryan,


Sorry to hear you were frustrated with the verification call. We understand that it may be inconvenient to take some time off to complete it and that a user may not have access to a webcam right away. If the team is informed about such issues, they are happy to accommodate. This is, however, a necessary step we have to take to identify fake accounts that are unfortunately present on the platform. Additionally, completing verification when requested is something all users agree to when they register and accept Upwork ToS.

~ Valeria
Active Member
Holly A Member Since: Jul 8, 2015
76 of 139
Community Guru
Maria T Member Since: Nov 12, 2015
77 of 139

Hi Avery,


I have not received any messages to verify my identity but I have some doubts, in case at any moment I receive it.
The first thing is that I do not speak English, I can read it and write it with a little time. How will I understand the person on the other side of the camera?
And if I do not have a camera? How the verification would be done.

All this to be prepared in case I get one of those messages.

Active Member
Mehwish U Member Since: Mar 20, 2017
78 of 139

I already did it but now i get a email for video verification 

Joanne Marie P Moderator Member Since: Nov 26, 2017
79 of 139

Hi Mehwish, 


I checked your account and I can see that our team already reached out to you via email with a link to proceed with the video verification process. Kindly follow the link shared by our team so that you can complete this step. If you have any questions or need assistance with, please feel free to respond back to the ticket and the agent will assist you directly.

Community Guru
Kat C Member Since: Jul 11, 2016
80 of 139

@Tiffany S wrote:

@Garnor M wrote:

Hi Tiffany,

We don't want to disrupt your business, particulalry if you're a good freelancer with experience. That said, temporarily stopping the ability to submit new proposals is an action we know will ensure completion of the video verification request. We'll work on improving the process on our end, so the verification can happen more efficiently. 

 I can understand the need to incentivize compliance, but perhaps a few days of lead time--instead of shutting it down and then asking, saying "schedule by XX to avoid interruption"?

Well. I have to say I was flummoxed a bit by the "do this now." I understand Upwork's reasoning. On the other hand, freezing the proposals process for experienced freelancers with many simultaneous contracts--and I didn't know if that meant clients couldn't send me invites as well, meanwhile I was in mid invite from a client--did create some panic.


I missed a doctor's appointment because CS was having a technical glitch with channeling me to the correct person for the video verification. And, well, I need to be able to send proposals (and receive invites--though are invites also halted?). I'm merely bringing up the human element to consider in streamlining the process? 


Believe me, I'm glad the Upwork Team is installing checks and balances to lessen fraud/scams. I know the "DO THIS NOW OR ELSE" hastens compliance. Maybe allowing more time for compliance?