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Video Verification....

Active Member
Dasha A Member Since: Mar 27, 2017
81 of 116

I cleaned the cache and cookies on the advice and came from another browser. Thanks, my problem was solved.

Active Member
Arpad L Member Since: Jun 22, 2015
82 of 116

I also got the email about the verification process. While I'm glad to see upwork tries to do something about the security, it really bothers (pisses) me that I'm being handled like a fraud or scammer and it seems I need to prove myself I'm not one. I have been working on upwork for more than 10 years, I have verificated myself with various methods already, eg cards, etc.


Now my financial transactions has been limited until I do not finish the verification? The best part is that: "For the protection and safety of your account we have placed a temporary hold on your account funds."

Really? Then maybe you should implement MFA if you really worries about the security of our accounts.


Or maybe you should automatically remove real names from feedbacks. It is against the policy, yet, I have been contacted by scammers ourside of upwork by googling my real name and the name of the company I have been working with. They even contacted my boss there. That was possible because few clients left my real name in the feedbacks...


and "If you do not pass the profile verification chat successfully, we may have to reverse the funds from your open contracts back to the clients."


Right... How about getting back the refund I have been waiting for years from a freelancer I hired instead? It is still pending...


This whole verification process should result some kind of reward or badge if the freelancer does it, so they would do it happily. But there should not be a time limit or not few days at least. Punishing people because they do not have time or because they are offline or just thinks the whole video verification process is futile is not a good thing to do. You know if you do that it will look like you do not really care about them.


I do not actually mind if you use some kind of limitation, but it should not interrupt the normal, daily workflow. Eg limit the amount of jobs we could apply, put a label on our profile which says unverified, whatever. But not letting us to get the money we worked for is just wrong.



"Interestingly" my client account also has been limited. It seems they still could not manage to separate the two accounts financially. Of course that connection only exists when they are limiting their functionanlity. Moving money between them is not possible.


To be clear: I'm not against of any kind of verification, but I strongly dislike the way it is being conducted on upwork.

Valeria K Moderator Member Since: Mar 6, 2014
83 of 116

Thanks for sharing your feedback about the verification process, Arpad. Our intention is certainly not to make honest freelancers feel like they are considered to be fraudulent. On the contrary, we are planing to verify all freelancer accounts to increase trust on the marketplace which should as a result increase chances for honest freelancer to be hired. 


If private information was shared in a feedback comment, please contact customer support with more details and they'll help you correct that.

~ Valeria
Goran V Moderator Member Since: Mar 24, 2017
84 of 116

Hi Husam,


You can use this link to verify your profile.

Active Member
Derek L Member Since: Jul 28, 2017
85 of 116

May I do video verification call using this link?
Is this link only for Husam?

It seems that it allow to me using this link for my video verification call. Right?

Avery O Moderator Member Since: Nov 23, 2015
86 of 116

Hi Derek, 

It looks like you don't need to verify your identity at the moment. If there's a need for you to verify your account the team will notify you via email.

Active Member
Rakib B Member Since: Jan 16, 2017
87 of 116

How to ceate  identity verification video call?

Community Guru
Katrina B Member Since: Jan 9, 2011
88 of 116

Upwork will notify you if you need video verification which will probably happen soon since you copied your overview from a business card company on Pinterest. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
Valeria K Moderator Member Since: Mar 6, 2014
89 of 116



Please, refer to the notification the team sent you about a week ago for more information and further instructions about the verification.


Thank you.

~ Valeria
Active Member
Phan Thu H Member Since: Jul 9, 2017
90 of 116



This is the driver's license informarion of me. you can verify it, and We do not need the video call?

Please let me know your ideas.



Phan Thu Hao


*** Edited for Community Guidelines ***