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Video Verification....

Community Guru
Amy T Member Since: Jan 31, 2013
81 of 139

I must confess that I was caught off guard as well. I was in the middle of an interview and trying to wrap up a few time critical projects. Like Kat, I was unsure how it was going to affect my job interviews and invites so I had to drop everything to take care of it. 


I had to apologize to the rep though, I was not presentable for the video verification....battling a cold, no makeup and hair sticking up everywhere. No doubt that is why it took her a second or two longer to verify who I was.


All in all my video verification went smoothly. I didn't run into any hiccups. It took maybe 10 minutes tops. However, it was awful timing.

Active Member
Dima A Member Since: Feb 18, 2017
82 of 139

More than 10 times I contacted the support asking me to make a video call, the only thing they did was asked me for my email address or login ,and once I sent it they immediately ceased to engage in dialogue, and an hour later was in the message was a status of "resolved", leaving me without a single response. 3 days already without an opportunity to respond to the projects.

Community Guru
Preston H Member Since: Nov 24, 2014
83 of 139

Maria : the video verification is not an English test. They asked me my name and my address. I don't think you will have any problem answering their questions.

Community Guru
Maria T Member Since: Nov 12, 2015
84 of 139

Thanks Preston, this reassures me.


I did not think it was an English test but, if you ask me a couple of questions, beyond my name and my address, I will look so stupid that you will not recognize me Smiley Happy

Active Member
Charu B Member Since: Aug 26, 2017
85 of 139

hey. finally sm1 who got the verification process finished.

i m still struggling since one week... Woman Mad

Active Member
JChris H Member Since: Apr 20, 2010
86 of 139

I have received one of these pesky verification requests with instructions to click through green button at foot of Help Centre page. Unfortunately, the green button does nothing on click. Nothing, zip, nada.


I have already informed HC of this and received another message telling me where to find the green button. I can see it. I just can't use it.


As I've been with Upwork for years now, since Odesk days, and I have had a verification phone call in the past, I'd say this is a bit of overkill but I don't mind doing it. I am just frustrated that I cannot get it done and out the way.

Valeria K Moderator Member Since: Mar 6, 2014
87 of 139

Hi JChris,


It looks like you were able to access chat by clicking on the button. An agent will assist you as soon as possible.

~ Valeria
Active Member
Junaid I Member Since: Mar 30, 2017
88 of 139

Hello Valeria K


I got the email for video verification. I can't speak English  but I can write very well. Is there is option to verify via video and do live chat during video call.


Is there an option for video verification in some other languages like my mother lanugage is Punjabi.


I am first time writing in community not sure, I am writing in right place.


Looking forward for your response.





Valeria K Moderator Member Since: Mar 6, 2014
89 of 139

Hi Junaid,


An agent will ask you a couple of very simple questions to verify information on your profile and it will only take a few minutes. If you still have concerns about communicating with the team, you can inform them by replying to the notification they sent you.

~ Valeria
Active Member
Dasha A Member Since: Mar 27, 2017
90 of 139

Hello. In my profile there was such a message"Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.". I can not write in support, because the page just does not respond and this problem has been for several days already. My financial transactions are limited, I would like to know the reason and resolve this problem in the near future. Thank you.