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Visibility keeps changing to online

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Active Member
Heather S Member Since: Dec 9, 2019
1 of 16
Hi there, is anyone having any issues with the visibility setting? I prefer to keep it on "Invisible" when I am working to keep response expectations within reason, but it keeps resetting itself to "Online" when I need to look at messages. I believe it used to stay however you last set it until you changed it, right?
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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 16

Heather S wrote:
Hi there, is anyone having any issues with the visibility setting? I prefer to keep it on "Invisible" when I am working to keep response expectations within reason, but it keeps resetting itself to "Online" when I need to look at messages. I believe it used to stay however you last set it until you changed it, right?

I noticed that too and thought I was hoing mad!!!

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Active Member
Heather S Member Since: Dec 9, 2019
3 of 16

OK, I'm glad I'm not alone. Hopefully it's just a glitch that's on the bucket list to be fixed!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 16

Hi Heather and Petra,

 

I apologize for the inconvenience this caused. Our technical team needs more information to look into this issue. Could you please share when exactly the visibility is being changed for you? 

 

Thank you for your patience while we're looking into this!


~ Bojan
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Community Guru
Petra R Member Since: Aug 3, 2011
5 of 16

Bojan S wrote:

I apologize for the inconvenience this caused. Our technical team needs more information to look into this issue. Could you please share when exactly the visibility is being changed for you? 


Hi Bojan,

 

I am not sure when exactly it changes, but to help you trouble shoot:

I have mine set to invisible by default. I have not changed it on the app, I only touch the settings on my Mac (Catalina 10.15.6)

 

Occasionally I notice that I'm set to visible and change it again. 


I've just set myself to invisible, then checked I was showing as invisible, then logged out and back in again.


I was showing as visible again on the toggle thingie, BUT - I had a grey dot for invisible in the message thread.

 

I set myself to visible, the dot went green, changed it to invisible, dot went grey and so on.

 

I think it may be the toggle-thingie misbehaving, rather than the function itself. In other words, if I am right, the toggle-thingie falsely claims me to be visible even though I'm not. If that's the case, it's not an issue. I'll just keep an eye on the dot. As long as I'm invisible when the dot is grey, all's good for me!

 

invisible or not 1.png

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 16

Thank you so much for providing detailed feedback, Petra. I'll share it with our team for further investigation.


~ Bojan
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Active Member
Will C Member Since: May 19, 2020
7 of 16

Hi Bojan,

 

I'm encounter the exactly same problem as well.

 

Every time after I change it to "Invisible", when I click any clickable element in any given Upwork page, once the new page is loaded, my status will turn into "Online".

 

It doesn't matter if the new page is opened in the same or new browser tab, it always happens to turn my "Invisible" to "Online"

 

Also, even when I just click refresh in my browser to reload the SAME page, it will turn into "Online" from "Invisible" no matter what.

 

Please help as it will seriously affect our professionalism in terms of communication responsiveness.

 

Thank you Bojan!

Will

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 16

Hi Will,

 

I apologize for the trouble this caused. One of our agents will reach out to you directly and assist you with this issue.

 

Thank you for your patience.


~ Bojan
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Active Member
Erin Marie S Member Since: Nov 6, 2018
9 of 16

Hello! Sorry to bump this, but I am now having the same problem. I keep it set on Invisible when I'm working so I don't get messages interrupting me and so clients don't wonder why I'm not responding immediately. I am now set to online all the time. Even if I set it to Invisible, the next time I click anything Upwork-related I'm set back to online. 

 

Did this ever get resolved? This is tanking my productivity and even bleeding into my not-working time. I even got a call from a client when I thought I was offline just because the computer was on.

 

For the reord, the Messages app says I'm invisible, but the Upwork site keeps switching to online.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 16

I apologize for the trouble this caused, Erin Marie.

 

I will go ahead and follow up with our team handling this issue so that they can reach out to you with more information. 

 

Thank you for your patience.


~ Bojan
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