Visual Verification Issues

[308d059b]

I am new to Up work and am directed to do a visual verification and While attempting to initiate the visual verification, I see this message:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute"

I have switched browsers (Firefox & Chrome) and even tried using my phone too, but same error keeps repeating.

[paul2461981]

I would leave it for 15 - 30 minutes and then try, that happens when sending a letter to clients for work sometimes. I leave it for 20 minutes, then send it, and it works fine.

[PradeepH]

Hi Joshua,

Thank you for your message.

I am sorry to hear about the challenges while completing the Visual verification on your account. I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep.