I was requested to fill this form. How can I do it? My information was filled. When I go to tax information it says to contact customer support to change it. But no data needs to be changed. What should I do?
It appears you've already added the necessary information for the W-8BEN, your legal name and address. If you were requested by Upwork to submit further information, I would suggest you reach out to Customer Support to see what information you're missing.
I have a similar message but my info was filled out last year. What exactly does Upwork need this info for? Just for its records?
I really don't want to go to CS unless it's a last resort - these days, one usually ends up with more headaches after contacting them. I prefer the moderators here.
If you've already filled out the information in the past I don't think you need to take any action. We are following up with the team to find out more information about why this message was put up. I'll let you guys know what I find out.
This message usually only appears when freelancers have not yet completed theirs, and when withdrawals are disabled because of that.
Seems right now everyone has it, but withdrawals work fine.
So I guess it popped up everywhere by accident 😉
Yeah, I'm confused about this too.
I can withdraw with no problem, but I keep seeing the warning message. I think I have all the info, or at least I remember filling my address a looong time ago.
Tried to contact CS about this but found out that sadly, there's no more CS.
Yes, this is a bug and if you've already submitted the information in the past, you can ignore the message. The team is working to remove this message from inapplicable users.
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