๐Ÿˆ Community
ยป Forums ยป Freelancers ยป WHY I HAD 98% OF EFFECTIVENESS YESTERDAY AND ...
Page options
hernandez-luz
Member

WHY I HAD 98% OF EFFECTIVENESS YESTERDAY AND TODAY I HAVE 94%????

Hello, everybody.

Would someone please explain to me why for god's sake did I had a 98% of effectiveness YESTERDAY and out of the blue I have a 94% today?

I haven't done any new project and, besides, ALL of my latest works have received 5-star ratings!

I've just sent a cover letter mentioning my 98% score! Now, I am remaining as a liar. C'mon! Woman Frustrated

ACCEPTED SOLUTION

Luz,

 

Jobs without feedback will only affect your Job Success Score if there is a pattern of such jobs. You have quite long Work History and only a few No Feedback Given jobs. Additionally, the clients still have 14 days to provide their feedback on contracts you just closed.

~ Valeria
Upwork

View solution in original post

16 REPLIES 16
tlsanders
Member

You have three jobs "in progress" that are 4-7 months old.  Are they really in progress, or are they old contracts that were never closed? If they're inactive, that is very likely your problem.

Hi, Tiffany. They're old not closed projects. ๐Ÿ˜ž

 

Should I communicate with those clients and ask them to close those jobs?

Tiffany, I think I will close them by myself directly. They are completely done and if my clients want to, they allways can reach me again. Right? Thank you for your help ๐Ÿ™‚

I wouldn't close them all at once, especially if the clients don't leave feedback.  Do one, wait until next JSS period and close another.

Try reaching out to the clients first, because if you close the jobs yourself then the clients will likely not leave feedback, and a chunk of no feedback contracts all at once will also hurt you.

 

If you can't get the clients to close the jobs, then start closing them yourself, but don't do it all at once. Close the oldest one, then do a couple of jobs with feedback, then close another one.

Mary and Tiffany thanks, both of you, for your time.
I have closed them all minus one, but I sent to my clients a nice note telling them the reason why I did so and also saying that I will more than happy to collaborate in their projects whenever they want me to. I had a very good professional relationship with all of them so I am crossing my fingers to hopefully have a good rating back from them.

OH MY GOD!!!! Now I have 3 recent closed projects with NO FEEDBACK GIVEN TO ME!!!!

 

I want to cry. I mess it up!!!! HELP UPWORK MANAGERS!!!! :'( :'( :'(

Luz,

 

Jobs without feedback will only affect your Job Success Score if there is a pattern of such jobs. You have quite long Work History and only a few No Feedback Given jobs. Additionally, the clients still have 14 days to provide their feedback on contracts you just closed.

~ Valeria
Upwork

Hi, Valeria.

 

Here I am again. Would you please check why my rating is going down? Oh my god, this is so frustating!!!

I have received the best scores and recommendations lateley, but my JSS is dropping. HELP!

Luz,

 

Unfortunately, I won't be able to share exact details about why your score decreases and which contracts affects the score in what way. Please, note that the score may fluctuate because of factors not visible on your public profile, such as private feedback, older scores falling off of the calculation, etc.

~ Valeria
Upwork

Luz, don't forget that you were expecting a bit of a dip because you closed those two no feedback contracts at the same time in the last cycle. Since you've absorbed that drop now and you've put an end to the inactive contracts, you should start to see a turnaround soon.

Don't panic, Luz. At worst, the streak of no feedback will cause a temporary dip, and you may not see any drop at all since you've eliminated the inactive contracts. Hopefully, one or more of your clients will take the opportunity to rate you. If not, just consider it that stage of clean-up where you've spread everything out on the floor and it looks worse than it did before you started--it's all improvement from there. You're rid of the long-term inactive contracts and you'll know not to let them languish in the future.

Thank you, girls. You are a lovely people.

I've sent them a message politely asking to bring me a score accordingly to what I've done for them. Hopefully, they'll give me a nice review if they can.

Thank you so much to all of you. I still want to cry a little. I just need to learn to be less impatient, though.


@Luz H wrote:

Thank you, girls. You are a lovely people.

I've sent them a message politely asking to bring me a score accordingly to what I've done for them. .


 No need to ever ask for feedback. Luz!

 

Just encourage / ask the clients to end the contract, because that way they have no choice but to leave feedback.

 

It's not the end of the world, once you've got a few more successfully completed contracts under your belt you'll be fine.

 

Certainly not worth crying over. Nobody and nothing died ๐Ÿ˜‰

bradley-erin
Member

Thank you for posting this! mine went from 100% to 83% overnight. All 5 star reviews and all of my clients are long-term contracts. UpWork is punishing me because several are "not earning" and have not ended the contract and given me reviews. I feel that ending contracts and asking for reviews makes me look like an amatuer!

Hi Erin, 


I checked your account and can see that the support team has explained in detail why your Job Success Score dropped.

To reiterate, a pattern of idle contracts affect your Job Success Score negatively. As suggested, we'd recommend that you close idle contracts so that it doesn't affect your Job Success Score.


~ Avery
Upwork