Want to download file in attachment

[tuananhle28]

Hello supporter, my client sent me a setup file via message, and I cant download it.

It said that I need help from support. Please help me in this case

[aocumen]

Hi Quoc, 

A member of the Customer Support Team will reach out to you to assist you. Please also share your Contract ID so that I can include it in my report. 

Let me know!

[prestonhunter]

Quoc:

As a freelancing professional, you would be well-advices to familiarize yourself with and become well-practiced in alternative methods for sharing files.

Upwork is not a dedicated file tranfer tool and it can not meet all file transfer needs.

When working with clients, you will be able to offer them various alternatives, along with instructions how to use them to get files to you. Consider these and others:

Dropbox

email

FTP

WeTransfer

Google Drive

flash drive

SendSpace